About us
At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional.
About the role
We'researching for a Spares Forecasting Manager ready to drive our forecasting evolution—from manual practices to a data-led, parameter-tuned future.You'lloversee the development and adaptation of advanced forecasting models, ensuringthey'reglobally aligned and locally agile. The outcome? Customersdelightedby findingthe right spare, exactly where and when they need it.
Key Responsibilities
1. Lead Spares Demand Forecasting
Transition the forecasting function from manual methods to a robust, data-driven process using best-in-class analytics and technology.
2. Own andOptimiseData Models
Oversee statistical and machine-learning models; adjust parameters in response to shifting demand signals,new product introductions, and business priorities. Ensure continuous improvement and scalability.
3. Global Implementation
Standardiseand deploy forecasting models and practices across regions. Enable local teams to tune parameters within a central framework tomaximiseboth accuracy and responsiveness.
4. Achieve Forecast Accuracy
Set and track KPIs for forecast accuracy. Rapidlyanalysedeviations—correct root causes, update models, and communicate learnings.
5. Cross-functional Collaboration
Engage with IT, supply chain, commercial, and regional service teams to ensure data availability, model alignment, and process adoption.
6. Delight the Customer
Ensure parts are forecasted and positioned so that customers receive the right spare, at the right time, in the right place—every time.
About You
7. Experience managing demand forecasting, planning, or analytics in a global business.
8. Strong grasp of forecasting& datatools.
9. Track recordof shifting functions from manual to automated/data-driven.
10. Technical literacy: comfortable shaping, tuning, and explaining statistical or machine-learning models.
11. Analytical, process-driven, collaborative, and focused on measurableresults—especially forecast accuracy.
12. Obsessive about customer satisfaction and continuous improvement.
Benefits
At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.
Working policy
At Dyson, our vibrant campus culture is built on in-person collaboration, creativity, and shared learning. Working side by side not only fuels our innovation, but also creates a strong sense of belonging. To nurture this dynamic and inclusive environment, we do not offer a regular hybrid working arrangement.
Why Dyson?
Take ownership of a global forecasting function pivotal to customer happiness, supply efficiency, and operational excellence. Shape strategy and tools that set global standards in service.
#LI-RK2
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.