Member Billing Assistant - London RB Holdings is a Hospitality & Leisure group dedicated to providing world class quality of service, products and experience to customers and members. Established in 2012 by Robin Birley, the groups flagship business is 5 Hertford Street, a private member's club located in Mayfair, London. At the core of the club's philosophy, is the Birley family's traditions of style and elegance with a team that consistently deliver personal exceptional service to the club's members and their guests. Established in 2018, Oswald's, also based in Mayfair, London, is the other social club in the group's current portfolio. Other group businesses include Birley Sandwiches, comprising 10 stores across the City and Canary Wharf, as well as the recently launched Birley Homeware and Birley Bakery. We are currently looking for a Member Billing Assistant to join our Finance Team. Why work with us a Member Billing Assistant? 33 days holiday per year (including bank holidays) Birthday day off Discounted gym membership with GymFlex Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist Private medical dental insurance with Bupa Workplace nursery scheme Cycle to Work Scheme Employee Assistance Programme - Hospitality Action Access to a company doctor Eyecare & specs vouchers In-house industry training Sponsored social events Recommend a friend bonus of 1000 Staff Accommodation (subject to availability) Online retail discounts Free English Classes Freshly prepared meals whilst on duty The working hours: Monday - Friday in our Head Office with one day WFH Bank Holidays and the Christmas period off - our venues are closed. The responsibilities of our Member Billing Assistant are: Handle all aspects of member billing, including generating invoices, processing payments, and managing billing enquiries. Provide exceptional customer service by addressing member questions and concerns related to billing promptly and professionally. Maintain accurate and up-to-date billing records, ensuring all transactions are properly documented. Draft and send billing-related correspondence to members, including reminders and notifications of outstanding payments. Investigate and resolve billing discrepancies and issues in a timely manner. Work closely with membership team to ensure seamless service delivery and accurate billing information. Identify opportunities to streamline billing processes and enhance member satisfaction. The Experience & Qualifications required of our Member Billing Assistant are: Previous experience in a customer service or billing role is desirable Proactive, strong communication skills and telephone manner Excellent customer service skills with a friendly and professional demeanour. Strong attention to detail and high level of accuracy. Proficiency in English, both oral and written. Proficiency in using billing software and MS Office applications, particularly Excel and Word. If you feel you would like to join us as Member Billing Assistant at RB Holdings then apply by forwarding your up-to-date CV to the link below