We are looking for two new Visual Merchandisers for our ZARA Home store in Battersea & Kings Road.
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Job Title
MERCHANDISER
Full time Position
General
IMAGE:
• Keep up to date with fashion and interior design trends, as well as with the actions and proposals of competitors.
• Understand the characteristics of each room and their display/location in the store.
• Review the TGT daily, analyse the product news report and prepare the store displays to show them before opening.
• Implement and adapt Visual Merchandising standards to store needs, ensuring that it is visually and commercially attractive.
• Do the pre-check deliveries together with the Store Manager.
• Supervise that image and restocking standards are applied by the entire team.
• Ensure that labels are aligned with products by adapting it to the furniture and the moment: special prices, discounts, etc.
CUSTOMERS:
• Has a full customer care focus, overseeing team training to ensure customer care standards are always high to build customer loyalty.
• Resolves possible conflicts with customers, always prioritising customer satisfaction.
PRODUCT:
• Work daily with sales rankings, new product performance, zero-sales items, and family weight distribution planning adjustments based on furniture profitability, adapting product placement to store needs and available stock levels.
• Analyse and cross-check data with their store profiles and sales.
• Monitor sales by ambience, tables and furniture to get the most out of the stores strategic sections.
• Give product feedback
• Help with their proposals to drive sales and store performance.
• Knows sales tools and give support to the store manager.
PEOPLE:
• On delivery days, present new items at the morning meeting, analyse sales by families/products and explain merchandising changes in store.
• Fluid and effective communication with the store manager and the team regarding: Analysis of sales and rankings and stock levels of key products.
• Provide timely and complementary support to Store Managers: Manage store opening procedures, staff planning and handle unforeseen situations with customers or team members.
• Perform the Store Managers duties in their absence.
Skills and Attitudes
• Strong communication and interpersonal skills
• Ability to lead by example, motivate and develop staff.
• Commitment to excellent customer service
• Ability to work under pressure
• Good interpersonal skills
• Strong initiative and self-motivation
• Strong time management and organisational skills
• Strong team management
• Strong KPI analysis to help to improve sales of the store (Ranking analysis)
• Commitment to excellent customer service skills.