Working in our fast paced, successful Sales Operations team in our Cardiff or Manchester office there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.
What you will be doing
* Lead, coach and motivate a team of 10–12 Completion and Administration Specialists, building capability and confidence.
* Own completions performance, ensuring post‑offer activity consistently meets SLAs, KPIs and quality standards.
* Manage workloads through effective capacity planning to deliver smooth, efficient completions.
* Act as an escalation point, resolving issues quickly for brokers, customers, solicitors and internal teams.
* Champion a strong compliance and governance culture, ensuring regulatory and assurance requirements are met.
* Drive continuous improvement across processes, policies and ways of working.
* Lead by example, embedding a right‑first‑time mindset and high standards of customer outcomes.
What we are looking for
We’re looking for a confident, people‑focused leader with strong technical completions knowledge, who enjoys being close to the detail while developing others and driving performance.
You will bring
* Proven experience leading operational teams within mortgage completions, conveyancing or secured lending.
* Strong technical knowledge of post‑offer processes, UK Finance Handbook and HMLR requirements.
* Solid regulatory understanding, including FCA requirements, Consumer Duty and MCOB.
* Experience managing completions across England & Wales and Scotland.
* A coaching‑led leadership style with the ability to develop, motivate and performance‑manage others.
* Strong stakeholder management skills and the confidence to influence and challenge constructively.
* A proactive, organised approach with high attention to detail and quality.
Some of the benefits we provide are
* Competitive salaries and bonus schemes
* Hybrid home/office working arrangements
* Regular training and opportunities to learn and grow
* Holiday leave plus bank holidays
* Medical insurance cover
* Life insurance
* Health and wellbeing support
We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.
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