Job Description
:
The Court Usher acts as an essential first point of contact for all the court users involved in hearings. There will be regular contact with the judiciary, assisting the administrative staff with the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs smoothly and efficiently. You will also carry out some general clerical work as required to support the work of HMCTS.
Although many of the tasks are straightforward, regulated by well-established guidelines and/or detailed instructions, an Usher needs to be prepared to react quickly and professionally to situations, some of which may be unexpected. You will be comfortable in dealing sensitively and professionally with people from all walks of life; many of whom may be vulnerable and under stress. Advice and support is readily available and there is little discretion to depart from standard procedures, which may well require you to take a firm stance when those procedures are not understood or welcomed by a court user. Ushers work within a team with regular management support and are responsible for their own time. Duties will include but not be limited to:
1. Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
2. Providing support to colleagues & judiciary outside of court / hearing times
3. Navigating court hearings via video link, onsite and remotely
4. Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
5. Arranging and supporting court hearings
6. Assisting the general public when attending hearings.
7. General administrative duties including filing, printing and data entry
8. Data input, typing, post incoming and outgoing, filing, general office duties.
Requirements:
9. Strong customer service skills and confident dealing with the general public
10. Strong administrative skills with proficiency in Microsoft Office, Excel and Teams
11. Excellent communication skills, both written and verbal.
Benefits:
12. Location is accessible by bus, train or car
13. Weekly pay, holiday pay and pension scheme
Application Process: