Company Overview
Part of an international group Benvic Dugdale Ltd is a leading supplier of PVC Compounds, used in nearly all areas of plastics processing. Industry sectors include construction, packaging, electrical & electronics, transport, leisure, and healthcare. The art and science of PVC compounding is at the heart of the company's core expertise and its success is a blend of customer service, PVC-based expertise, and versatile manufacturing. To remain at the forefront of its markets and as part of its customer led operational strategy, the business is investing and expanding its production capabilities. The site is operational 24/5 with weekends utilised for business needs and customer demands.
Summary
The Customer Service Team Leader will ensure the department operates according to best practices, consistently meeting internal standards and policies. This role will oversee the sales processes for all customers, including negotiating optimal service and pricing. The Team Leader will be responsible for swiftly addressing and resolving issues, while working collaboratively with team members to tackle more complex challenges. Acting as a key point of contact, they will manage customer inquiries related to products, orders and deliveries whilst providing vital support to the sales representatives and internal sales team.
Responsibilities
* Managing the internal Sales Team.
* Ensuring sales documentation is kept up to date, managed correctly with high attention to detail.
* Creating and delivering regular reports.
* Assisting in growing the business.
* Proactive approach and capable of working in a rapidly changing environment.
* Liaising with all customers.
* Creating strong customer and team relations
* Excellent communication skills - confident engaging with stakeholders at different levels, from customers to account managers.
* Proactively maintaining good customer relations
* Interaction with Planning and other key department within the business and parent company
* Occasional travel within the UK and Europe
* To ensure that Quality, Health, Safety and Environmental standards are adhered to including the requirements of ISO 9001, 14001 & 45001 and all matters relating to this are dealt with using the resources within the company.
* Ensure all relevant statements relating to FSC controlled wood, PEFC chain of custody and RSB Advanced Products are included and standards upheld.
Qualifications
* Strong proficiency in Microsoft Windows and Microsoft Office packages
* Minimum 2 years working within sales administrator or similar role is essential.
* Ideally educated to A- level or above
* Ability to build strong relationships with customers and business colleagues.
* Flexible approach and professional attitude
* Ability to own issues and work until they are resolved.
* Importing and exporting experience
* Understanding numeric data
* Language skills a benefit
* Use of in-house "systems" and CRM would be beneficial.
Job Type: Full-time
Pay: £35,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site gym
* On-site parking
Work Location: In person