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Job Type: Permanent
Location: Carlisle
Salary: Experience dependent
Hours: Full-time (Monday to Friday)
We have an exciting opportunity for someone with excellent communication and organisational skills, to join an innovative and dynamic organisation within the financial services industry.
The role:
As the Client Care Administrator, you will act as a key point of contact and be responsible for providing clients with ongoing support and handling any queries in a professional manner. We are looking for someone who has a kind and compassionate approach to clients and is a fantastic communicator within the team.
Responsibilities:
* Being the first point of contact for clients regarding inquiries, issues, and concerns, and liaising with their financial advisor.
* Communicating with customers on financial matters within the contact centre environment.
* Answering the phone and forwarding calls to relevant persons, as well as making calls to customers and clients.
* Working in a regulated environment with support to ensure compliance with regulations.
* Handling sensitive situations and vulnerable customers appropriately.
* Demonstrating resilience and managing challenging conversations effectively.
Skills & Experience:
* Ability to handle sensitive information with discretion.
* Good problem-solving and conflict resolution skills.
* Strong organisation skills and attention to detail.
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