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Who Are We
Join Our Team as an iBus Controller at Go-Ahead London!
Are you ready to play a vital role in keeping London moving? Go-Ahead London is looking for dedicated and dynamic individuals to join our team as iBus Controllers. In this crucial supervisory role, you'll be at the heart of ensuring a consistent and reliable bus service that millions of Londoners depend on every day.
About the Role: As an iBus Controller, you will be responsible for overseeing and controlling our bus services using cutting-edge computer, GPS, and communication systems. Your mission? To deliver a high-quality service that meets and exceeds the standards set by Go-Ahead London and London Buses. You will work with a wide range of teams and external partners, including police, highway authorities, and our valued customers, ensuring smooth operations even in challenging situations.
Responsibilities
Key Responsibilities:
* Service Management: Use iBus technology to ensure regular, reliable bus services with no avoidable gaps, bunching, or early running.
* Driver Supervision: Oversee driver colleagues, ensuring compliance with schedules, company rules, and legal requirements. You'll also provide support, including reporting service quality data and submitting disciplinary reports when necessary.
* Collaboration: Work closely with garage administration, engineering teams, and external authorities to minimise disruptions and optimise service.
* Emergency Response: Handle emergency situations, such as accidents and road closures, with confidence and efficiency.
* Regulatory Compliance: Ensure all operations comply with Drivers’ Hours Regulations, health and safety rules, and other relevant legislation.
* Customer Interaction: Address customer queries, comments, and complaints with professionalism and a customer-first approach.
* Documentation: Maintain clear and concise records of decisions and events on your routes.
Qualifications
What We’re Looking For:
* Experience & Knowledge: A strong understanding of a control room environment is beneficial.
* Communication Skills: Clear, concise, and respectful communication is key, both in writing and over the phone/radio.
* Decision-Making: Confident in making quick, effective decisions, with a strong ability to learn and adapt on the job. Situations unfold quickly!
* Team Player: You’ll work across multiple teams and must be approachable, adaptable, and willing to embrace diversity and new technology.
* Target-Driven: Motivated to achieve and exceed performance targets, with a focus on maximising service efficiency.
Working Conditions
* Flexibility will be required with travel to work locations across South and East London. When our refurbishment programme is completed, the role will be located in Stockwell.
* This is a shift-based role that includes weekends, requiring flexibility in working hours and location.
* You will undergo a comprehensive training program.
* As part of the Recruitment process candidates will be required to undertake an online assessment to determine suitability for the role.
Why Join Us? As an iBus Controller, you will have a significant impact on the Company’s performance on the road. This is more than just a job; it's an opportunity to be part of a team that plays a crucial role in keeping London moving. You will be supported with training, development opportunities, and the chance to work in a diverse and dynamic environment.
Starting Salary: Grade LG13 - £43,575 per annum.
Ready to Take the Wheel? If you’re ready to take on this challenging and rewarding role, apply now with a CV and help us deliver the best possible service to the people of London!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Accounting/Auditing and Finance
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