Job Summary
As Membership Administrator, you’ll be the friendly first point of contact for our members and have responsibility for the day-to-day administration of the membership scheme, including: handling enquiries, processing renewals, sending membership communications, and maintaining database records.
Job Description
Contract: Part-time, Permanent Role, 19.5 hours per week (flexible working across 3-5 days)
Location: Poole, Dorset.
Do you have excellent organisational skills, previous administrative experience, and a passion for delivering first-rate customer service? Join the Bournemouth Symphony Orchestra as our new Membership Administrator and play a vital role in supporting our thriving community of over 1,000 members.
The Role
As Membership Administrator, you\'ll be the friendly first point of contact for our members and have responsibility for the day-to-day administration of the membership scheme, including: handling enquiries, processing renewals, sending membership communications, and maintaining database records. With your excellent organisational skills, attention to detail, and friendly approach, you\'ll help strengthen our members\' connection to the Orchestra through first-rate customer care.
About You
We\'re looking for someone who:
* Has strong organisational and administrative skills.
* Enjoys working with data and has good attention to detail.
* Has strong customer service and communication skills
* Can work independently and as part of a team.
* Has experience working with databases/CRM systems and Microsoft Office.
Experience of financial processing and/or an interest in classical music would be an advantage but is not essential.
We are open to discussing a range of flexible working patterns for this role. Working hours may be split across 3, 4, or 5 days, to best fit the needs of the right applicant.
We are committed to creating an inclusive workplace and welcome applications from all backgrounds, particularly those underrepresented in the arts. Applicants must have the legal right to work in the UK.
Job Requirements
Person Specification
This is an ideal role for an experienced administrator with a proven track record of working with databases/CRM systems and a passion for first-rate customer service. We\'re looking for someone who is organised, methodical, has a keen attention to detail and enjoys working with data and maintaining accurate records. Equally as important will be your customer care skills and desire to go the extra mile to ensure an excellent experience for our members.
If you want to work as part of a small, friendly team, have most of the skills outlined and you\'re eager to learn, we\'d love to hear from you
Excellent organisational skills, ability to juggle priorities and meet deadlines - Essential
Keen attention to detail and ability to maintain accurate customer records - Essential
Strong verbal and written communication skills required to deliver exceptional customer care - Essential
Highly motivated, proactive, and ability to work under own steam - Essential
Job Responsibilities
Main Purpose of the Job
Providing comprehensive administrative support to ensure the successful delivery of the BSO\'s membership programme. Working closely with the Development Manager (Membership), you will administer all aspects of the scheme, acting as a helpful and personable first point of contact for member enquiries while demonstrating a strong commitment to providing first-rate customer care.
To apply for this role please visit bsolive.co.uk to complete the application and send with a Cover Letter and CV to Nicola Fulker at: nfulker@bsorchestra.co.uk by 6pm Monday 20 October
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