Assistant Intelligence Officer
Join to apply for the Assistant Intelligence Officer role at HM Revenue & Customs.
Base pay range
Direct message the job poster from HM Revenue & Customs
Application deadline
Apply before 11:55 pm on Wednesday 10th December 2025
Benefits
You’ll receive an Annual Attendance Allowance of 27.57% (£7,724) on top of your basic salary for working full time (average 37 hours per week) in a 24/7 shift pattern 365 days of the year.
A Civil Service Pension with an employer contribution of 28.97%
Location
Ipswich - Brooke Lawrance House
About the job
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Would you like to build a career in intelligence, working with others to make a difference to the UK’s financial integrity and security? If yes, then this could be just the job for you!
The Risk and Intelligence Service (RIS) is central to HMRC’s work in protecting the UK’s financial integrity. Our mission is to help HMRC understand and manage risks to taxation and border security, supporting the well‑being of the UK. We achieve this by gathering and analysing high‑quality intelligence from both within the UK and abroad.
Intelligence Services (IS) is a multi‑functional team within RIS, dedicated to the safe and lawful collection, assessment, and distribution of intelligence and evidence to support HMRC and partner organisations. The National Co‑ordination Unit (NCU) plays a vital role in this effort, providing essential support and coordination to operational teams across government.
We are committed to creating a workplace that values diversity of backgrounds, cultures, and perspectives. Our selection process is fair, open, and based on merit, with reasonable adjustments available to support all applicants.
We’re looking for a motivated team player with great communication skills to join our National Co‑ordination Unit (NCU). This is an exciting opportunity to be part of a team that supports HMRC, other government departments, and law enforcement agencies in tackling criminal activity.
As an Assistant Intelligence Officer, you’ll be a key part of our 24/7 operational unit, providing coordination, information, and operational support. This role involves supporting frontline staff, conducting intelligence checks, sharing information, and helping coordinate operations when needed. Your first 8 weeks in the role will be paid training in a supportive environment, giving you the skills and confidence to succeed.
Working patterns
The role follows a pre‑set rotating 8‑week roster, covering a range of shifts (mostly 10 hours each), including 7 night shifts over 8 weeks. We’ll always provide reasonable notice for any changes to your working schedule.
Vetting requirements
* You must pass a Disclosure and Barring Service (DBS) check.
* Security vetting at the Security Check (SC) level is required.
* Non‑Police Personnel Vetting (NPPV3) is also needed.
Due to operational needs, these posts are full‑time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Webinar invitation
Do you want to learn more? To find out more about the role and the application process, you can join a 60‑minute webinar session via Microsoft Teams. There will be a short Question and Answer session at the end. These will take place on:
* Monday 1st December - 09:30am
* Monday 1st December - 14:30pm
If you would like to attend one of these sessions, please complete this form to tell us your email address and the session you'd like to attend, and you’ll be sent an automated email containing the link to join the webinar of your choice.
Person specification
As an Assistant Intelligence Officer, you will:
* Work as part of a team, handling urgent enquiries from colleagues in HMRC and other law enforcement agencies.
* Support HMRC caseworkers by gathering, analysing, and accurately recording information from a wide range of digital sources.
* Manage and protect confidential information with care.
* Provide excellent customer service, maintaining strong working relationships with colleagues, managers, and external contacts.
* Adapt to cover a range of responsibilities and manage conflicting priorities effectively in a dynamic environment.
We are looking for people who are:
* Organised – able to manage changing and conflicting priorities while keeping tasks on track.
* Proactive – happy to take initiative, flexible in covering various roles, and accountable for your work.
* Good communicators – able to work well with others and build positive relationships.
* Detail‑oriented – careful and precise in recording and analysing information to support decision‑making.
* No previous experience in intelligence is required as training is provided. We encourage applications from all backgrounds, including those new to the Civil Service.
Behaviours
We’ll assess you against these behaviours during the selection process:
* Working Together
* Managing a Quality Service
Salary and pension
Alongside your salary of £28,016, HM Revenue & Customs contributes £8,116 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Working flexibly
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
Leave allowance
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
* Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
* Family friendly policies.
* Personal support.
* Coaching and development.
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
Industries
Government Administration and Government Relations Services
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