Northumbria Primary Care Ltd (NPC)
NPC is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside. We are a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. We are open to everyone and aim to find solutions that work for both you and the organisation, while maintaining safe and effective patient care. The use of Third-Person Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes; applicants who use AI that poses a risk to the integrity of the recruitment process may have their application withdrawn at any stage.
Key Responsibilities
* Answer telephone calls and respond to all enquiries, directing the public appropriately.
* Provide general administrative and secretarial support to general practitioners and clinical staff.
* Ensure timely appointments for patients attending the GP service, triaging according to urgency.
* Process patient referrals and ensure that all emergency care documentation is coded, filed correctly, and copies are sent to relevant health‑care professionals.
* Receive confidential information by telephone or face‑to‑face and input accurately into patient‑service systems.
* Occasionally provide clinical coding of all patient records, ensuring all medical history is coded accurately and entered into the clinical system.
* Contribute to the delivery of a comprehensive primary-care medicine management system and support shared‑care agreements.
* Provide a high standard of customer care to patients, relatives and visitors.
* Support new staff and existing staff on SystmOne, ensuring training and knowledge dissemination.
* Play an important patient-facilitating role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care across pharmacy support services.
Qualifications & Skills
* Ability to prioritise workload without supervision.
* Strong organisational and IT skills.
* Experience or aptitude for general administrative and secretarial duties in a GP practice.
* Good computer skills and knowledge of clinical systems such as SystmOne.
* Excellent communication skills, both verbal and written.
* Experience in clinical coding or the ability to learn quickly if required.
Previous applicants need not apply.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates, LGBT+ and disabled candidates. NPC is a Disability-Confident Employer and a Stonewall Diversity Champion. All successful applicants will undergo the required fitness and suitability checks.
#J-18808-Ljbffr