Director of Property Services
Location: National role with an office base in either London or Nottingham
Salary: Competitive + Benefits
Contract Type: Permanent
Leading high-performing, resident-focused property services at scale
Metropolitan Thames Valley Housing (MTVH) is one of the UK's largest housing associations, owning and managing around 58,000 homes across London, the South East, East Midlands and East of England. Our purpose is clear: everyone should have a home and the chance to live well, guided by our values Dare, Care, Collaborate and Own, and our strategy Serving People Better Every Day.
We are seeking an experienced, values-led Director of Property Services to join our Property Senior Leadership Team, playing a critical role in the delivery of safe, compliant and resident-focused services across our national portfolio.
The role
Reporting to the Executive Director of Property, the Director of Property Services provides strategic and operational leadership for Property Services across MTVH. The role is accountable for the development, delivery and continuous improvement of regional service plans, programmes and performance, ensuring services are high-performing, resident-focused and deliver value for money.
This is a senior leadership role with significant influence across the organisation. You will provide visible leadership to large, multi-disciplinary and geographically dispersed regional teams, working closely with colleagues across Repairs & Service Delivery (Metworks), Asset Management, Compliance and Technical Services, Customer Services and external partners to deliver joined-up outcomes.
A key focus of the role is regulatory readiness, including leadership of MTVH's approach to damp and mould, warm and dry homes, and service quality assurance, alongside effective management of latent defects and compliance obligations.
Key responsibilities
Provide strategic and operational leadership across Property Services, ensuring consistent, high-quality delivery across regions
Lead regional teams covering technical advisory, surveying, project management and voids contract delivery
Drive strong operational performance, customer satisfaction and continuous improvement aligned to MTVH's corporate strategy
Ensure compliance with all relevant legal, regulatory and policy requirements, including health and safety and building-related regulation
Lead MTVH's approach to damp, mould and warm, dry homes in partnership with Repairs & Service Delivery and supply chain partners
Oversee identification, investigation and resolution of latent defects, managing relationships with developers, contractors and warranty providers
Ensure robust governance, risk management, data integrity and performance reporting, including assurance to SLT and Board
Embed a positive, inclusive and performance-focused culture, developing talent and building sustainable leadership capabilityAbout you
You will be a credible senior leader with:
Substantial senior leadership experience in property services, repairs and maintenance within social housing or a comparable regulated environment
A proven track record of driving service improvement, transformation and improved customer outcomes
Strong commercial, contract and health and safety capability across building services and repairs delivery
Confident working with experienced senior leaders, able to influence, challenge and hold others to account while maintaining strong, collaborative relationships.
Experience leading large, geographically dispersed, multi-disciplinary teams
Strategic leadership skills, with the ability to align teams to organisational priorities and deliver change at pace
Degree-level education or equivalent professional qualifications (e.g. RICS, MCIOB, CIH) or demonstrable equivalent experienceThis is a pivotal leadership opportunity in an organisation with genuine scale, ambition and social purpose. You will help shape how property services are delivered now and into the future, directly impacting residents' homes, safety and experience, while supporting MTVH's wider transformation journey to 2030.
How to apply
Please submit your CV and supporting statement outlining how you meet the requirements of the role.
This senior role will require travel.
Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.
We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.
We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.
A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.
In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.
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