Team Leader Role: Team Leader Reporting To: Assistant Manger Overall Purpose of Role: Ensuring complete Customer Service to the CustomerManaging workflow within the teamIndentifying / implementing efficiency gains to processesAssist with any issues that arise, whether internal or externalHandling any personnel requirements & issuesFinancial Responsibility for GP on Shipment Files Key Relationships: Clients / Assistant Manager / Team Members / Other office colleagues / GCS / Transport Dept / Suppliers Key Tasks Staff * Hold Monthly 1 to 1 KPI Meetings and Quartely 9 box reviews * Manage Training Plans and help liaise / conduct required training * Assist with Interviews and probation review process * Motivate staff & keep a high level of morale within the team * Ensure team is adequately covered between 08:00 & 17:30 - including WFH * Manage Holiday / Sickness * Support members of the team with issues from other depts/offices/suppliers/customers and escalate as necessary * Handle any minor staff issues/disputes/complaints etc and escalate if required Customers * Client Relationship Management * Handle any minor customer issues/disputes/complaints etc and escalate if required * Onboard new customers * Attend any customer meetings as necessary Operations * Monitor Dwell Time Report to avoid unnecessary charges being incurred by Client / EV Cargo * Monitor Booked waiting BOL & Clearance to avoid charges being incurred from missing BOLs/ no clearance * Monitor Unbooked Reports to avoid missed containers and incurring charges * Monitor Vehicle Detention Report to capture all additional invoicing required * Operator Workload Management - Monitor team workloads to manage team resources, assist if necessary or escalate if reqd * Overtime Management (Team Resources) - Ensure team/branch resoure utilised before approving Overtime, manage Overtime load to spread across team * Monitor Shipment/TB Collection Port Comparison using TB Filter * Manage Not Assgined to an Operator Filter to avoid work being missed Finance * Manage Team Non Compliance - Daily Check * CMPing Jobs - Responsible for Shipment GP confirmation and file completion * Outstanding WIP Management - monitor report to make sure all WIP's invoiced as early as possible * Outstanding Credit ACR's - Monitor report and chase for Credits to be received for ACR's * Task List Management - Allocate Tasks to correct Operator and Monitor Completion * Claims & Queries - Manage claims & queries raised from Clients on AR invoices holding up payments * Intercompany Billing - Manage team intercompany invoices being pulled through in timely manner * Monitor Additional Charges Spreadsheet to make sure all charges picked up for team * Revisions - Report on revisions to job files, manage additional invoicing required and report findings back to management Customs * Complete Customer Specific Customs Audits and Monthly Team Audit * Ensure SDCP deadlines are met, both internal and those defined by Customs * Manage Entry Templates in ASM Sequoia * Support & monitor the C18 / C285 / Post Entry Amendment process * Promote accurate use of Customs tariff within the team to both increase efficiency & Customer service levels Operational/Company Knowledge * Ensure company/divisional/office policy is passed on, understood and followed by the team at all times * Identify procedural inadequacies & offer suggestions for improvements * In depth knowledge of CNS, Destin8, CHIEF, Datafreight &/or Ricardo * A good understanding of the legality of BOL's * In deph knowledge of how LIMA works & how SCM operate * Good working knowledge of Home Use. CFSP / Warehousing / Bonds / T1's / NCTS * Understand Incoterms * In depth knowledge of transport incl. vehicle & train planning & utilisation * Understanding of sailing schedules including feeder vessel operations * Good working knowledge of Cargowise Performance Measurements:To be Added Possible Career Progression: Assistant Manager