Where strategy meets success, join our team.
About us
Salary - Competitive Salary
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
* A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
* Competitive performance-related bonus scheme, as well as recognition awards for outstanding achievements
* A comprehensive healthcare plan through our company-funded scheme
* MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
* Best Doctors
* Salary Finance
* Wealth at Work courses
* Deals and discounts
* EVolve Car Scheme
* Employee Assistance Plan
* Mental health first aiders
* ShareBuy
* Enhanced parental leave schemes
Job Purpose
This is a key operational leadership role accountable for the Integrated Operational Services teams.
This role will drive the strategy and operational delivery of regionally centralised and specialist operational services, including Trade Effluent, Waste Services, Grounds Maintenance, and Street Works. In addition, lead significant revenue generation (c £40m) and managing complex regulatory environments and external authority relationships.
Accountabilities & Responsibilities
* To lead the Integrated Operational Services team and driving the strategy and operational delivery across the North West for Trade Effluent, Waste Services, Grounds Maintenance, and Street Works.
* To ensure that all centralised operational services are delivered in accordance with relevant Company and legislative Health and Safety requirements and agreed quality standards.
* Lead and develop first class internal and external relationships based on detailed understanding of customer need and operational constraints.
* Drive continuous improvement across all lines of business to maximise health and safety compliance, team productivity and operational delivery.
* Identify and exploit innovation and efficiency opportunities including through our supply chain.
Technical Skills & Experience
* Educated to degree level or with significant relevant experience.
* Experience of operating in the water or broader utilities sector (preferable) and/ or in a closely regulated industry.
* Operational experience of leading multiple and large geographically dispersed teams across varying disciplines.
* Customer experience, particularly in delivering an internal service to field-based teams.
* Able to demonstrate a high level of innovative thinking to produce alternative operational solutions and strategies.
* Commercial and supply chain management experience.
* Excellent communication and influencing ability across diverse stakeholder groups.
Qualifications
Essential Qualifications
* Educated to degree level or with significant relevant experience.
About the Team
Team Scope:
Trade Effluent:
* Setting, implementation and monitoring of company policy in trade effluent services, including the enforcement of discharge consent limits across all traders within our region.
* Accountable for the endorsement of legal proceedings against non-compliant traders to drive overall compliance and trade effluent income.
* Leads in the longer-term strategic planning of trader activity in the North West, and root cause failure / trend analysis of trader compliance failure.
* Coordinate waste management activities on behalf of the operational business.
* Lead the effective and efficient use of specialist cleaning services to ensure compliance with all regulatory requirements.
* Direct and lead the provision of liquid waste management services to a portfolio of industrial and commercial customers.
* Lead the identification and implementation of opportunities to maximise revenue in the liquid waste management sector.
Grounds Maintenance
* Lead the development of the long-term strategy for the provision of grounds maintenance services in order to drive efficiency, support the optimisation of site performance, and maintain compliance with all health and safety standards.
* Jointly deliver Site Standards on our operational sites and assets.
* Lead the appropriate use of third-party contractors to effectively meet grounds maintenance requirements.
* Account for audit feedback and regulatory / risk management policy changes.
Street Works:
* Lead the Street Works team to ensure all Street Works activities in full compliance with legislative requirements, while safeguarding United Utilities’ reputation against both current and emerging challenges.
* To ensure that all centralised operational services are delivered in accordance with relevant Company and legislative Health and Safety requirements and agreed quality standards.
* Hold our operational Partners to account for Street Works compliance and standards
* Establish and maintain best in class external relationships with our Local and Highway Authority Partners.
Other
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
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