Job Description
CRM Manager
Fashion/Retail Sector
Location: West London
Contract: 3 months
Rate: £200-£300 per day (DOE)
IR35: Inside
Working pattern: West London (3 days in office, 2 days from home)
Start: ASAP
A major UK retailer is looking for an experienced CRM Manager with a strong broadcast and Ometria background to join a fast-paced team on an initial 3-month contract.
What you'll be doing
* Owning the operational delivery of daily broadcast campaigns
* Managing segment selection and stakeholder sign-off.
* Creating a time-tracking and capacity framework for CRM builds.
* Driving efficiency and consistency in Ometria builds.
* Supporting and coaching three CRM builders, helping evolve build approaches.
* Leading QA tracking, logging errors and producing weekly error-rate reports.
* Producing clear documentation, checklists and repeatable processes for monthly campaigns.
What we're looking for
* Hands-on Ometria experience (essential).
* Strong broadcast CRM delivery background in a high-volume environment.
* Confident stakeholder management and communication skills.
* Proactive, organised, and process-driven mindset.
* Comfortable driving change and improving ways of working.
This is a great opportunity to make an immediate impact in a busy retail CRM function.
*Rates depend on experience and client requirements
JBRP1_UKTJ