Better places, thriving communities.
ROLE: Facilities Helpdesk Administrator
LOCATION: Cardiff Gate
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Helpdesk Administrator who will support our Helpdesk Manager in ensuring the effective operation of the CAFM function across the client estate.
Role Responsibilities:
1. Collation of all documentation and information relating to the safe operation of hard services across all sites, including estate maintenance and reactive work records.
2. Ensure all tasks are completed and records are accurately uploaded to the CAFM system for ease of reference by both the client and Mitie colleagues.
3. Deliver accurate and timely reporting on all helpdesk responsibilities.
4. Maintain accurate record‑keeping and reporting of all maintenance activities within contract‑defined timeframes.
5. Identify reported mechanical, electrical, or fabric issues that could affect the building environment and require maintenance action.
6. Communicate and liaise with specialist subcontractors regarding scheduled service activities when required.
7. Follow Mitie policies and procedures relating to Quality, Health & Safety, and the Environment.
8. Immediately notify management of any Health & Safety issues associated with the contract.
9. Attend team briefings and training courses as required.
Required Qualifications:
Applicants must meet the below defined requirements for the role.
10. Facilities Management experience.
11. Working knowledge of IBM Maximo or another CAFM system (desirable).
12. Basic knowledge of SAP.
13. Commitment to training and development.
14. A positive “can‑do” attitude across all areas of service delivery.
15. Strong team‑working capability.
What's in it for you?
16. Opportunities for training and ongoing development.
17. The chance to work within a supportive, collaborative team.
18. Access to Mitie benefits, wellbeing resources, and employee support programmes.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Inder Mann at .