Customer Care Agent - London Gatwick Airport
Join a dynamic aviation team at London Gatwick Airport and help deliver an exceptional travel experience for passengers every day.
We are currently seeking Customer Care Agent to support airport operations in a busy and fast-paced environment. This is a fantastic opportunity for individuals who are passionate about customer service and enjoy helping others. Whether you're looking to gain experience within aviation or build a long-term career in logistics distribution and supply chain industry, full training will be provided.
In this role, you will assist passengers who require additional support during their journey through the airport, ensuring they travel safely, comfortably, and with confidence.
Please note: This is a temporary seasonal position.
Pay & Benefits
£13.45 per hour
Weekly pay every Friday
Overtime opportunities available
Comprehensive training provided
Valuable experience within the aviation sector
Opportunity to work at one of the UK's leading airports
Working Hours
Part-time position
6-hour shifts
4 days on / 4 days off rotaAvailable shift patterns include:
04:00 - 10:00
12:00 - 18:00
18:00 - 00:00
22:00 - 04:00Flexibility to work across all shift patterns is essential.
Key Responsibilities
Deliver outstanding customer service and passenger support
Assist passengers with reduced mobility throughout the airport
Operate wheelchairs and mobility vehicles safely and responsibly
Provide assistance with luggage when required
Conduct routine equipment inspections and report any defects
Ensure all equipment remains clean, safe, and operational
Liaise effectively with airport teams and operational departments
Complete relevant documentation accurately and on time
Support wider airport activities as required
About You
We're looking for individuals who are:
Friendly, professional, and customer-focused
Excellent communicators with strong interpersonal skills
Able to work independently and as part of a team
Calm, reliable, and organised in a busy environment
Capable of managing time effectively and prioritising tasks
Flexible and adaptable to changing operational needs
Desirable Skills & Experience
Full UK driving licence (preferred but not essential)
Previous experience in customer service, passenger assistance, hospitality, or airport operations
Additional language skills are advantageousIf you enjoy helping people and want to be part of a dedicated airport support team, we'd love to hear from you. Apply today and take the next step in your customer service career within the aviation industry.
Join now and become a Customer Care Agent at Gatwick Aiport.
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:
Apply for a Criminal Record Check (Paid for by us!)
Have a full 5-year checkable history (Obtained for you by us!)
Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
Provide a full 5-year address history
Attend an Aviation Security Course (Paid for by us!)