About Us
Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the Job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Hours
32 hours
Pay
Up to £12.70, depending on age
What we offer:
* Health Care Cash Plan
* Diamond membership of Kingsbridge Hospital Group
* Enhanced Pension Scheme
* Enhanced Maternity Pay
* Enhanced Paternity Pay
* Cycle to work
* Recruit a friend scheme
* Employee Appreciation and Social Events
* Employee of the Month Award
* £20 for completion of FLOW training
* Increased Annual leave with service
* Discount at Bodyscape – Employee rate and family and friend rate
* Cyrospa discount rate at Bodyscape
* Discount at Puregym
* Communication and advice on Health and Wellbeing
* Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
* Work for globally renowned Hotel Brands
* Reward Club Incentive Scheme
* Hotel Incentive scheme
About The Role
Your day to day:
Front Office
* Achieve individual and departmental targets and objectives
* Welcome guests in a friendly, prompt and professional manner
* Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location
* Answer the telephone in a prompt and courteous manner
* Up- sell services to maximise hotel revenue
* Promptly resolve customer issues, requests and enquires
* Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
* Accurately process cash and credit card transactions using established procedures
* Be full conversant and comply with the Health and Safety procedures of the hotel
* Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
* Good local knowledge enabling you to provide information to guests of local tours, attractions etc.
* Complete necessary reports required by management to agreed standard
* Reception tills and floats in accordance with agreed procedure and lodge money accordingly
How do I deliver this?
We genuinely care about people, and we show this through living the Andras Hotels behaviours.
* Teamwork – work with commitment, cooperatively and effectively with others
* Brand Hearted – understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
* Diversity & Respect – welcome, include and demonstrate respect for all individuals from all groups
* Integrity – honest, respectful and accountable
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.
Required Criteria
* Experience within a customer service role
* Basic level of IT proficiency
* Must have a clear understanding of English
Desired Criteria
* Experience within the Hospitality industry
Skills Needed
About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
Company Culture
Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.
Company Benefits
What we offer
Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme
Salary
£ £12.70 per hour