About The Role
Why join us
We believe in putting our people first – we work hard every day to make sure everyone can achieve a healthy and enjoyable work-life-balance. That is why we have a very flexible hours system that means your home life comes first. We also believe in each of us challenging and improving ourselves – the opportunities to go further and be better at what you do are there for those that want them. We love success and we reward hard work.
We are seen as being customer focused, approachable and business-like. We are honest and open and are renowned for providing high quality cost-effective service.
About the role
The DCL Business Support Assistant role provides administrative business support services across the whole of Development and Corporate Landlord, as well as operational support to some of the smaller teams within the service. DCL Business Support Assistants play a crucial role in ensuring the smooth functioning of daily business operations by managing tasks such as handling correspondence, maintaining records, organising and taking minutes at meetings, and coordinating schedules. They may also assist with data entry, report generation and general office management.
The team provides business support across the Development and Corporate Landlord service as a whole and responsibilities are wide ranging including but not limited to, support for asset maintenance, 2 compliance, arts centres, community centres, cemeteries, moorings, engineering, parks, property operations, social housing, tenant referrals, strategic property and capital projects. DCL Business Support Assistants report to the Business Support Lead and are customer facing roles serving as a central point of contact for internal and external stakeholders, contributing to efficient communication and facilitating collaboration across the organisation. They support all teams in the day-to-day operations and the delivery of objectives as set out in service and delivery improvement plans.
Their role is vital in promoting continuous improvement, productivity, efficiency and supporting the overall success of the business.
Essential criteria for the role
Your essential skills, knowledge and experience
* Proven experience in business support or a similar function.
* Proficiency in using various software applications and online tools,(eg. Microsoft Office Suite and Google Workspace.)
* Active listening skills to understand and address inquiries effectively.
* Professional phone etiquette and interpersonal skills.
* Capacity to identify and resolve issues promptly and offer innovative solutions
* Flexibility to adapt to changing priorities and handle unexpected situations.
Your essential qualifications
* GCSEs at Grade C (4) in English Language and Maths (or equivalent qualification or level of experience)
If you have the following experience or qualifications – it's a bonus
* Understand and experience of council governance, policies and procedures
* Knowledge of Property Operations (Maintenance, Construction, Engineering)
* Knowledge of specialist databases – Property Management System, Financial System and GiS mapping
* NVQ Level 2 or 3 in Business Administration, Customer Service, or a related field.
• Level 2 Certificate in Property (Facilities Management
• IT qualifications, such as ECDL (European Computer Driving License), to show proficiency in using office software and databases.
Key responsibilities for the role
* Respond to routine internal or customer enquiries by telephone, letter, email and in person, passing on more complex enquiries to the appropriate officer.. This will include managing reactive works and health and safety issues to a safe conclusion.
* Assist with the administration of the service's budget, including the preparation, issuing and processing of POs, invoices, recharges, requisitions etc.
* To proactively progress and chase a range of matters referred to the helpdesk to ensure colleagues achieve corporate, service and external deadlines.
* Maintain accurate data, such as software systems, spreadsheets, 3 lists, databases etc.
* To be available to provide cover for the helpdesk and post room through a rota to maintain an 8:30-17:00 service Monday to Thursday and 8:30- 16:30 service on Fridays.
A full list of the duties this role provides, as well as the benefits we offer, can be found within the job description.
Thank you for taking the time to read our advert, we look forward to receiving your application.