Overview
Are you looking for a new challenge where you can be compassionate and save lives across the Dorset community? This is your chance to join us as a Health Advisor in our NHS 111 service. You will help deliver a responsive, patient-focused service to people requiring healthcare advice and assistance. Our Health Advisors are the first point of contact for all 111 service users, in a busy, friendly environment with structured training provided at our Hub in St Leonards.
We offer a variety of rotas to suit your lifestyle. Availability of rotas changes depending on service needs; exact rotas will be discussed at interview.
Responsibilities
* Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information.
* Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient.
* Record all information accurately and take appropriate action where required, using excellent telephony and IT skills.
* Maintain the integrity and confidentiality of all patient and Trust information.
* Participate in audit and quality of service improvement processes and undertake other reasonable duties as required by the Clinical Hub Manager.
* Ensure compliance with employment checks and DBS requirements as part of pre-employment processes.
Training & Qualifications
* Entry requires a good all-round education and a passion for providing excellent customer service. Healthcare experience is not required, but strong communication skills are essential.
* Structured training is provided; you will have a period of supervised practice with our supportive team.
* Enhanced Disclosure and Barring Service (DBS) check is required; the Trust covers the cost. Applicants may present a valid DBS certificate if they subscribe to the DBS update service.
* Full-time training course details: 3rd November 2025, 37.5 hours per week (Mon-Fri 09:00–17:00) for 5 weeks.
* Interviews will include a face-to-face interview and an assessment; please bring original ID documentation. Start dates will be confirmed after all pre-employment checks are completed by HR.
* Current Skilled Worker sponsorship applicants are ineligible to apply.
About Dorset HealthCare
We’re on a mission to empower people to make the most of their lives through outstanding, joined-up healthcare services. We operate 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for nearly 800,000 people. We are an inclusive, diverse workplace that values equality and opportunity for all.
Contact
For further details / informal visits contact: Name: Julia Fionda
Job title: Duty Manager
Email: julia.fionda@nhs.net
Telephone: 0300 369 0004
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