About The Role
As a Team Manager in one of our Waitrose shops, you'll influence and motivate your team and be a positive role model for delivering outstanding Partner‑led, customer service that is distinctively Waitrose, passionate Partners serving food lovers. You will use your strong leadership and team‑working skills to shape the impression our customers have about the Waitrose brand, keeping them returning for a lifetime while helping to maximise sales and profit.
Key Responsibilities
* Seek to understand senior management business goals and review shop performance in close collaboration with the Store Commodities Manager.
* Use commercial skills to maximise sales and profit while minimising wastage.
* Ensure consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
* Improve and maintain customer satisfaction.
* Use your people skills to manage your team, from leading and inspiring to the people‑related tasks like organising holidays and managing absences.
* Create a supportive culture of care, belonging, pace and productivity.
* Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential Skills / Experience
* Experience of leading a team in a fast‑paced, customer‑focused environment.
* People‑management skills.
* Demonstrated passion for and understanding of retail.
* Resilience to support and plan your team’s response to change.
* Ability to influence stakeholders.
* Advanced communication skills.
Desirable Skills / Experience
* Experience of supporting with the disciplinary and grievance process.
* Regulatory compliance management.
* Personal licence holder.
* Food hygiene level 3.
Important Points to Note
Some roles are subject to pre‑employment vetting, which may include DBS checks for successful candidates. If required, you will be informed and provided with information about vetting during the recruitment process, and you are encouraged to complete any vetting documents promptly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body, and financial probity checks may also be required for some of our roles. We may close vacancies early if we receive a high volume of applications, so we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application, please contact us as soon as possible. We support flexible working where possible, including flexible or compressed hours, job sharing or shorter hour contracts. Discuss this with the hiring manager during your interview.
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