Field 2nd Line IT Support Engineer | Milton Keynes Region | £28,000 - £35,000 | Remote with Field Work
Join a team where your skills make a real difference. Are you an experienced IT professional with a passion for solving problems and helping people? Do you enjoy variety in your day and the opportunity to work both from home and on-site? Entrust IT, a trusted Managed Services Provider, is looking for a Field 2nd Line IT Support Engineer to support our growing client base in the Milton Keynes region.
With over a decade of delivering high-quality IT solutions, we take pride in offering expert support to a diverse range of organisations and were ready to welcome a talented engineer like you to our friendly and professional team.
Key Responsibilities of the Field 2nd Line IT Support Engineer:
1. Supporting client IT environments remotely and on-site, bringing clarity and resolution to technical issues
2. Diagnosing problems, resolving incidents, and escalating when necessary to 3rd Line colleagues
3. Building strong, trust-based relationships with our clients by being approachable, dependable, and solutions-focused
4. Using high-quality tools in a well-supported and organised environment
5. Taking part in our team on-call rotation (1 week in several), ensuring consistent support to our valued client...