Responsibilities
* Manage the Client experience across all aspects of their day to day relationship with JPMorgan Payments
* Maintain an accurate and active service temperature check for all Clients within the portfolio
* Identify and remediate service issues that impact the Client and escape potential risk associated with Client activities
* Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
* Understand the Client's business to anticipate their servicing needs and provide appropriate support and solutions (become the Client's champion)
* Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
Qualifications
* Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support
* Strong Customer‑facing / relationship management experience in similar area
* Excellent verbal and written communication skills, including executive communication skills
* Ability to develop and mobilize internal network, key stakeholders and associated resources
* Keen interest in the Banking digital technology transformation agenda
* Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients‑including corporations, municipalities, institutions, real estate investors and owners, and not‑for‑profit organizations.
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