Housing Performance and Systems Officer – Public Sector (Hybrid) – Lyndhurst (New Forest)
Salary: £35,646 – £39,469 per annum
Contract Type: Permanent
Location: Lyndhurst, New Forest (occasional travel to Lymington and other remote district offices)
Hybrid Working: Up to 2 days per week WFH (subject to business needs)
Hours: Full-time, 37 hours per week
Optima Plus Recruitment are sourcing a Housing Performance and Systems Officer on behalf of our respected public sector client based in the New Forest district.
This is a fantastic opportunity to join a forward-thinking housing organisation delivering impactful services across the region. The successful candidate will become a key member of the Housing Performance & Insight Team, supporting over 5,000 homes with a strong focus on innovation, compliance, and system-led improvement. This role will contribute directly to the organisation’s digital transformation, reporting capability, and service efficiency.
Key Responsibilities:
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Deliver comprehensive induction training for new staff on housing systems and procedures
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Support system development, feedback collection, and help implement a new line-of-business system
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Create and manage SMART KPIs, reporting dashboards, and statutory submissions
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Generate regular insight reports, dashboards, and performance summaries using Power BI
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Contribute to project governance documentation (RAID logs, PIDs, plans, and highlight reports)
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Work with staff and managers to support system use, enhance compliance, and deliver training
The Ideal Candidate Will Have:
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A valid UK driving licence and access to a vehicle (essential)
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Strong ICT skills, with confidence in using new systems and reporting tools
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Experience in data analysis, housing systems, or business reporting (Power BI highly desirable)
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Excellent communication and training delivery skills for both individuals and groups
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Ability to manage deadlines, priorities, and conflicting tasks effectively
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Project support or project management experience within a housing or public sector setting
Experience & Qualifications:
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A-Level (or equivalent) required
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Prince2 Foundation, or experience supporting system or service improvement projects
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High attention to detail, analytical thinking, and adaptability to evolving software tools
What’s on Offer:
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💰 £35,646 – £39,469 per annum (Band 6)
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🏠 Hybrid working – 2 days WFH flexibility (business needs dependent)
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🗓️ 26–27 days annual leave + additional 5 days after 5 years
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💼 Local Government Pension Scheme
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🛍️ Access to retail discounts, Cycle to Work scheme, and Employee Assistance Programme
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🚗 Casual car user status, mileage reimbursement, and free onsite parking
About the Client:
The client provides a full range of housing services across the New Forest area, managing over 5,000 homes. With a strong reputation for innovation, system-led performance, and continuous service improvement, this is a team that values data, insight, and collaboration to deliver excellence in housing.
How to Apply:
To apply, please submit an up-to-date CV. CVs will be reviewed after 12 August 2025, with a view to moving quickly for the right applicant.
Our Commitment:
Optima Plus Recruitment is committed to equal opportunities and actively encourages applications from all backgrounds. We are a Disability Confident supporter and welcome applications from individuals with disabilities or long-term health conditions.
We proudly uphold the Armed Forces Covenant and support veterans, reservists, and service families throughout our recruitment processes.
As part of our internal quality standards, we work to the principles of ISO 9001 – ensuring a robust, consistent, and ethical recruitment service