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Associate Customer Advocacy, Chesterfield
Client: Verint
Location: Chesterfield, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 2
Posted: 31.05.2025
Expiry Date: 15.07.2025
Job Description:
***Must be UK based***
Role Purpose
The Associate within the Customer Advocacy Program is responsible for supporting the development and execution of customer advocacy initiatives within the marketing team. This person will play a key role in identifying, engaging, and nurturing customer advocates to help champion our products and services.
The Customer Referral & Advocacy Executive EMEA reports to the Senior Manager, Customer Marketing and Advocacy EMEA, working closely with the wider Marketing EMEA team, Customer Success, Professional Services, Sales Operations, regional sales teams, and partner teams.
The role involves managing initiatives and supporting wider programs within the Customer Marketing Team in EMEA.
Responsibilities include:
* Identify potential customer advocates and build relationships.
* Organize customer advocacy events and webinars; recruit and brief Verint customer advocates for public speaking or engagements.
* Coordinate the collection of customer testimonials and case studies.
* Maintain the customer advocacy database.
* Create customer advocacy content with the Senior Content Writer EMEA and external agencies.
* Support customer advocacy program reporting, including activities supporting new business and cross/up-sell opportunities.
* Manage internal requests for referencing opportunities, ensuring timely responses to support sales goals.
* Support Verint’s annual Customer Awards event in London, including venue booking, promotion, logistics, and customer travel management.
Qualifications and skills include experience of customer engagement and advocacy principles, understanding of competitor programs, awareness of industry data regulations, ability to work across time zones and cultures, collaboration across functions, knowledge of CRM systems, and ability to create and edit marketing collateral.
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