1st & 2nd Line IT Support Engineer
Permanent | £35k - £38k PA | Brentwood | Mon-Fri 9am -5pm
We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well‑established organisation supporting a multi‑site IT environment.
This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support.
Key Responsibilities:
* Provide 1st and 2nd line IT support to users across the business
* Support and maintain Windows Server environments (2012 R2 through to 2025)
* Install, configure and support Windows 11 desktop environments
* Administer and maintain Active Directory and Microsoft Exchange
* Manage user accounts, permissions, and access to confidential data
* Support VMware virtualised infrastructure environments
* Configure, deploy and troubleshoot hardware and software
* Maintain endpoint devices including desktops, laptops, mobile devices, and printers
* Support enterprise messaging and unified communications systems
* Assist in maintaining backups, documentation, and core server infrastructure
* Ensure IT incidents and service requests are resolved efficiently
* Provide remote support to additional offices and travel between sites when required
* Deliver occasional out of hours and weekend support cover
* Support and maintain telephony systems including Mitel
* Assist with ongoing IT improvement projects and system upgrades
Candidate Requirements:
* Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role
* Strong troubleshooting and problem‑solving skills
* Experience supporting both physical and virtual environments
* Good understanding of Microsoft server and desktop technologies
* Experience with Active Directory and user administration
* Excellent communication and customer service skills
* Ability to manage and prioritise workloads effectively
* Strong attention to detail and documentation skills
* Flexible approach with willingness to support multiple locations when required
Job Details:
* Monday to Friday – 9am to 5pm (fully onsite)
* Car owner/Driver
* Company Pension / Life Assurance
* Staff Car Parking
* Holidays 33 inc Bank holidays
This is an excellent opportunity for an experienced IT support professional looking to further develop their experience within a busy and technically diverse environment. Please contact Julie Paton or Aimee Page at One to One Personnel for further job details.
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