Helpdesk Lead | Ringwood (with occasional travel to customer sites) | Up to £38K & Great Benefits
entrust IT Group delivers high-quality, dependable IT support and managed services to a wide range of customers. Our Helpdesk Team forms the frontline of this commitmentensuring clients receive prompt, effective assistance when they need it most.
We are now seeking a capable and steady Helpdesk Lead to drive service excellence, support our engineers, and maintain strong customer satisfaction in a dynamic technical environment.
The Helpdesk Lead Role:
As Helpdesk Lead, you will oversee day-to-day helpdesk operations, ensuring technical issues are prioritised effectively and resolved to a high standard. You will act as both a senior engineer and a point of leadershipguiding the team, managing incoming workload, and ensuring service KPIs and processes are consistently met.
This is a hands-on position suited to a confident 2nd line engineer who enjoys problem-solving, supporting colleagues, and maintaining clear communication with customers, especially during periods of high demand.
Whats on Offer?
1. Competitive salary (£35-£38k dependent on experience)
2. Office based, with some travel to client sites required
3. Supportive team environment we value clear thinking, kindness, and collaboration
4. 22 days annual leave
5. Real vari...