Location: Norwich, fully on-site
Hours: 37 per week (subject to Four Day Week scheme after probation)
Contract: Fixed Term until 31st March 2028 (subject to funding)
Salary: £26,000 per annum
Leave: 23 days per annum + bank holidays
Application Deadline: Friday 18th April 2026
Interview Date: Week Commencing 18th April 2026
Reports to: Support Services Manager
About The Role
As an Energy Advisor within the Future Support service, you will deliver the Norwich Energy Project, providing personalised energy advice and practical support to vulnerable households across Norwich. You will manage a full caseload, offering one:to:one guidance to help residents reduce energy bills, improve energy efficiency, and build long:term resilience against fuel poverty.
This role involves supporting clients with tariff switching, understanding energy bills, smart meter use, energy debt, and practical behaviour change. You will also advocate on behalf of clients with energy providers, distribute energy-saving items where appropriate, deliver community workshops, and embed energy awareness across the wider organisation through staff training and partnership working.
Key Responsibilities
* Provide one:to:one energy advice and support to vulnerable households
* Manage a full caseload, conducting energy assessments and developing tailored action plans
* Support clients with tariff switching, bill analysis, smart meter use, and reducing energy consumption
* Advocate with utility providers to resolve issues and establish manageable payment plans
* Deliver workshops and community sessions to build energy confidence and practical skills
* Distribute energy-saving items to eligible households and provide guidance on their use
* Train and support frontline staff to identify energy issues and make appropriate referrals
* Maintain accurate case notes, records, and monitoring data to evidence outcomes
* Ensure safeguarding, data protection, health and safety, and lone:working compliance
About You
You have substantial experience providing personalised advice and support to individuals facing hardship, ideally within energy, financial resilience, or welfare-related services. You understand fuel poverty, energy billing systems, tariff switching, smart meters, and practical ways households can reduce costs and consumption.
You are confident managing a diverse caseload, delivering one:to:one sessions, and developing tailored action plans that address both immediate energy crises and longer:term resilience. You can explain complex information clearly and accessibly, building trusting relationships that empower clients to manage their energy confidently and sustainably.
You are proactive, resourceful, and a strong advocate for those you support, able to work both independently and collaboratively to deliver high-quality, coordinated services.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health and wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.
We commit to a Real Living Wage, are Disability Confident, and a Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4:day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving full pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six:month review.
Additional Information
* No line management responsibilities
* DBS check and right to work in the UK required
* Evening and weekend work may be required occasionally
* Induction and safeguarding training provided
* We are a Living Wage, Disability Confident, and Equal Opportunities employer
* Four Day Working Week
* Fully on-site
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