TechnicalSupportEngineer -1st/2ndLine-ManagedServiceProviderEnvironment TechnicalSupportEngineer-Ourclientisasuccessfulmanagedserviceprovider(MSP)whosereputationfordeliveringexcellentcustomerservicedemandstheynowhireanadditionalTechnicalSupportEngineertooperatewithintheirclientsupportfunction. IDEALLYyouwillbeemployed(orrecentlyemployed)inaManagedServiceProvider(MSP)environment. TechnicalSupportEngineer-Provisionof1stLineHelpdeskto2ndLinesupport- Operatingwithinaflatmanagementstructure,theidealcandidatewill: Enjoyprovidingremoteandtelephonesupporttoavariedclientele Havetheabilitytoassistwithprojectmanaginginstallationsandupgrades HaveaverygoodworkingknowledgeofPCsandWindowsnetworking Beagoodcommunicator Ideally-haveafulldrivinglicence(ownvehiclepreferredbutnotessential) TechnicalSupportEngineer-1stLineHelpdeskto2ndLine-SpecificTechnicalExperience: AzureAdministration,ActiveDirectoryandassociatedSecurity WindowsNetworking TCP/IP TroubleshootingWindows Knowledgeofhardwareandabilitytocarryoutrepairs AdministrationofMicrosoftExchangespecificallytoincludeexperiencewithMS365 Industryrecognisedqualification(s)idealMCP,MCSA,MCDT,MCSE,CCNA,CCNEetc. ThisisNOTaremoterole-youwillbeexpectedinHQ5daysperweek(duringprobation-someflexibilitythereafter)