Responsibilities
* Day-to-day supervision of administrators, helpdesk, and office support staff
* Support with guidance, coaching, feedback with performance reviews and develop team skills
* Training new admin / support staff on processes and systems
* Applies HR & QESH Policies fairly e.g. conduct, capability, attendance and health and safety
* Acting as the deputy to the SDM for internal operations as and when required
* First escalation point for internal issues before they go to SDM/CM
* Support scheduling and dispatch of Engineers/Technicians
* Ensure work orders, job sheets, and PPMs are issued, updated and closed
* Monitor SLAs and flag risks early to the SDM
* Coordinate ordering of parts and consumables within agreed budgets
* Maintain asset and stock records in CAFM/CMMS or ERP systems
* Maintain contract documentation, certificates, and statutory records
* Assist with gathering data for KPIs, monthly reports, and audits
* Ensure documentation is correctly filed and traceable
* Help streamline workflows, forms, and standard operating procedures
* Provide practical feedback from the office/engineers to SDM & CM
* Any additional ad‑hoc tasks and support projects also to be completed to ensure the efficient running of the service office
Qualifications
* Proficient in Microsoft Office and general computer literacy
* Positive, enthusiastic team player
* Ability to work efficiently while maintaining high accuracy
* Strong attention to detail, particularly in data entry
* Confident communicator across all levels, both via phone and email
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