About the Role We’re seeking a proactive Operations Supervisor to lead a small, dynamic team within a fast-paced environment for a well established client. You’ll be at the heart of our customer journey ensuring enquiries, orders, and deliveries are handled smoothly, all while maintaining exceptional service standards.
This is a fantastic opportunity for someone with strong customer service and order management experience who’s ready to take on supervisory responsibilities.
Key Responsibilities
Lead and support a small customer operations team.
Handle customer enquiries via phone, email, website and in person.
Manage the full order process, from input through to delivery.
Keep customers informed of order status and resolve issues promptly.
Liaise effectively with internal departments.
Maintain accurate records across company systems and documentation.
Produce and review departmental reports.
Manage administration for non-conformities and general tasks.
Represent the company at trade shows as required.What We’re Looking For
Proven experience in a customer service/order processing role.
Previous supervisory or team-leading experience.
Excellent communication skills with a professional, personable telephone manner.
Strong organisational skills and the ability to work to deadlines.
Confident working independently and as part of a team.
Detail-oriented with strong administrative skills.
Comfortable handling challenging customer situations.
IT proficient in MS Office, CRM, and accounting systems.
Willingness to learn about new products (full training provided).Benefits
Free on-site parking
Employee Assistance Programme
NEST pension scheme
28 days holiday (including bank holidays)
Staff discountThis is more than a supervisory role, it’s a chance to make a real impact, grow with the business, and develop your leadership skills in a supportive environment. If you thrive in customer-focused operations and enjoy taking ownership, we’d love to hear from you.
Click apply today and one of our Consultants will be in touch to tell you more!
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy