Job Brief
We are seeking a diligent Fraud Investigator to identify, investigate, and mitigate fraudulent activities, including APP scams and unauthorized fund transfers. The role involves managing fraud cases in the Reimbursement Claims Management System (RCMS), analyzing suspicious transactions, and implementing strategies to prevent future fraud. Strong analytical skills and adaptability to evolving fraud trends are essential to ensure operational integrity and security.
Key Responsibilities
* Case Management: Lodge and manage fraud cases in RCMS, responding to other financial institutions within prescribed timelines.
* Investigation: Conduct thorough investigations into suspected fraud, including interviewing parties, reviewing transaction histories, KYC data, and documentation, while maintaining accurate records.
* APP Fraud Approval: Prepare detailed investigation reports for APP fraud cases and present findings to relevant authorities for approval within set timelines.
* Fraud Detection: Analyze alerts from fraud detection systems to identify suspicious activities.
* Risk Mitigation: Assess fraud risks, develop strategies to strengthen internal controls, and recommend process improvements for fraud prevention.
* Reporting: Communicate findings and recommendations to stakeholders, including management and law enforcement, and submit reports via RCMS and other required platforms.
* Trend Awareness: Stay updated on emerging fraud trends, techniques, and technologies, incorporating industry best practices into prevention strategies and participating in relevant training.
Preferred Qualifications
* Experience in fraud investigation or financial crime prevention, in banking.
* Strong analytical and problem-solving skills with attention to detail.
* Proficiency in fraud detection systems and RCMS or similar platforms.
* Knowledge of APP scams, KYC processes, and transaction analysis.
* Excellent communication skills for stakeholder engagement and reporting.
* Ability to work under tight deadlines in a fast-paced environment.
* Commitment to continuous learning and staying informed on fraud trends.