We are seeking a Cost Optimisation & Supplier Negotiations Lead to lead and develop cost‑saving strategies across the Global Network Department. In this role, you will be responsible for identifying high‑cost activity, driving negotiations with providers, and delivering measurable savings for the business. You will work collaboratively with internal teams, external partners and senior leadership to ensure cost containment remains a central, strategic function within Healix. The job title for this role will be Cost Containment Lead. This role will also play a key part in shaping policy, enhancing data‑driven decision making, and supporting the wider integration of cost containment across the organisation.
Responsibilities
* Identify and monitor high‑cost activity, applying real‑time tools and methods to track changes in cost estimates.
* Prioritise cases and invoices for negotiation based on value, urgency and potential savings.
* Negotiate cost reductions with providers globally on a case‑by‑case or invoice‑by‑invoice basis.
* Ensure all cases exceeding cost thresholds are reviewed for savings opportunities.
* Work closely with finance teams to negotiate accelerated payment terms when necessary.
* Maintain accurate documentation of negotiations, savings, and related correspondence.
* Partner with invoice processing teams to validate high‑cost invoices and identify negotiation opportunities.
* Escalate concerns and propose solutions to the Director of Global Networks.
* Calculate shares of savings and support timely client billing processes.
* Attend client and provider meetings, both virtually and in person.
* Enhance and develop provider databases in line with cost containment goals.
* Support strategic initiatives using insights from Regional Network Specialists, sales and legal teams.
* Lead development of policies and strategy documents to embed cost containment as a key business function.
* Review agent capabilities and recommend outsourcing or in‑house transitions as needed.
* Oversee agent performance through audits and evaluations.
* Identify new revenue opportunities through expanded cost containment services.
* Drive initiatives that integrate cost containment into broader business processes.
* Collaborate with Business Insights teams to analyse expenditure trends and communicate findings to senior stakeholders.
* Build and maintain strong relationships with providers, clients and internal teams.
* Maintain strong commercial and operational awareness to ensure high‑quality, consistent outputs.
We are ideally seeking someone with a Bachelor's degree in a business‑related field and around one year’s experience in a business environment. However, we welcome applicants with equivalent experience who can demonstrate strong commercial acumen and the ability to deliver meaningful cost‑saving outcomes.
Key Skills and Experience
* Proven experience in international assistance and cost negotiations.
* Strong commercial judgement and sector knowledge, ideally within travel or healthcare.
* Proficiency with Microsoft Office and case management systems.
* Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels.
* Experience leading initiatives, managing cross‑functional teams or coordinating external agents.
* The ability to work strategically while maintaining high attention to detail.
* Competency with Microsoft Office applications.
* Prior experience: proven experience in international assistance and cost negotiations.
* Communication skills: the ability to effectively negotiate with and influence stakeholders; the ability to clearly present complex data to diverse audiences across various levels of seniority within a matrix structure.
Desired Criteria
* Previous experience of working within the international travel insurance environment.
* Knowledge of contracting is an advantage, particularly in a healthcare or travel setting.
At Healix, we put people first. Every day, we support clients around the world with high‑quality, dependable solutions that improve care, reduce risk and deliver value. Our culture is built on independent thinking, trust and accountability—and we’re looking for people who share these values. All around the world, Healix safeguards people’s health and wellbeing.
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations—whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We are a team of doctors, nurses, travel and medical coordinators and security experts that make sure our people will be looked after, whatever happens, supported by technology designed to help individuals, not slot them into a predetermined solution. We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people. Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. We chose Healix because we also need an organisation that’s personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world‑class skills.
As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care: commitment to career development, continuous training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.
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