Job Description
This role is fully Onsite
Key Responsibilities:
* Provide 1st-2nd-line technical support for all business systems and applications.
* Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs.
* Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
* Install, update, and troubleshoot software, patches, and security updates across Windows environments.
* Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS).
* Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
* Maintain and support Windows Server environments, including DHCP, DNS, print services, and DFS.
* Assist with network troubleshooting, including VLANs, LAN/WAN, Wi-Fi, switches, routers, and VPN configurations.
* Support audio-visual equipment and meeting room technology.
* Maintain accurate IT asset tracking and management (mobiles, laptops, and PCs).
* Ensure proper documentation of processes, configurations, and troubleshooting steps.
* Participate in IT infrastructure projects and continuous improvement initiatives.
Requirements and Attributes
* 3-5 years’ experience in an IT support role, covering 1st-2nd line issues.
* Strong understanding of Windows 10/11 deployment, maintenance and Troubleshooting.
* Proficiency in Active Directory, Group Policy deployment, and Windows Server administration.
* Experience supporting Microsoft 365 Hybrid Setups (Exchange Online, Teams, OneDrive, SharePoint).
* Strong troubleshooting skills for network connectivity, TCP/IP, VLANs, and VPNs.
* Basic Knowledge of IT security best practices, endpoint protection, and compliance.
* Familiarity with PowerShell scripting and automation tools (preferred).
* Experience supporting audio-visual systems and meeting room technology.
* Ability to prioritize tasks, manage incidents efficiently, and meet deadlines.
* Strong interpersonal and communication skills – this is a client-facing role requiring professionalism and relationship-building.
* Eagerness to learn new technologies and develop expertise in IT infrastructure.
* Ability to work independently and collaboratively within a global IT team.