The Role
We are looking for passionate, patient-focused individuals interested in a career as an NHS 111 Health Advisor in the Ipswich area. The ideal candidate will be calm, professional, and empathetic.
Main duties of the job
As a Health Advisor at IC24, when our patients dial 111, you will be the first point of contact as the voice at the end of the line. It will be up to you to deliver time-critical advice, triaging a wide range of calls, and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill; you will need to think quickly but clearly while typing detailed notes on our system. Calls within this role can vary from repeat prescription requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?
About us
We offer high-quality onboarding and a robust training programme, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager, or Team Manager where possible. We also provide development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.
Job responsibilities
The Role
We are seeking dedicated, patient-focused individuals interested in becoming NHS 111 Health Advisors in Ipswich. The ideal candidate will be calm, professional, and empathetic.
Skills:
As a Health Advisor at IC24, you will be the first point of contact when patients dial 111, providing time-critical advice, triaging calls, and offering assessments and non-clinical guidance via NHS Pathways. Emotional resilience is vital; you must think quickly and clearly while documenting detailed notes. Calls can range from prescription requests to distressed patients.
Qualifications:
We provide comprehensive onboarding and training, supporting our Health Advisors to advance into roles such as Non-Clinical Coach, Service Manager, or Team Manager. Development opportunities are available through our recognised patient service qualification programme, Aspire to Excellence.
Keywords:
Who are we? We are Integrated Care 24 (IC24), a leading not-for-profit Social Enterprise delivering innovative, patient-centered primary care services. IC24 aims to improve access to health and social care and reduce secondary care demand, serving over 6 million patients with services including GP out-of-hours, NHS 111, and primary and secondary care support.
Person Specification
General Requirements
* Please refer to the job description above
* Please refer to the job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to identify any previous criminal convictions.
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