Company description:
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world
Job description:
Salary: £30,861.15Location: CorbyHours: 40 hours per week, Monday to Friday 8:30 17:00 The role is instrumental in providing back-office support for the key account managers and our operations team in delivering the operational service to our clients. In this role, you will liaise with internal customers to investigate and resolve queries for any stock/ inventory or transport queries.Your tasks
1. The first point of contact for all internal and external matters relating to the end customer experience
2. Support Key Account Management with queries relating to client performance.
3. Investigate and resolve queries by liaisin...