Senior Service Delivery Specialist (Programme Coordinator)
Talent Pool
Operations - Customer Service
Title
Senior Service Delivery Specialist (Programme Coordinator)
Contract Type
QA Ltd Permanent
Job Advert
This role requires holding or passing and maintaining security clearance for the duration of your employment in the role.
In this role, you will act as the first point of contact and provide high-quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.
Key Responsibilities:
1. Create and maintain programme plans to track progress and ensure successful completion of training programmes.
2. Manage and prioritise coordination activities to meet internal and external requirements.
3. Act as the main point of contact for training programmes for internal and external stakeholders.
4. Maintain excellence in coordination activities, including answering stakeholder queries, onboarding learners, managing commercials, and evaluating training programme feedback.
5. Collate, analyse, and report programme feedback data.
6. Present service delivery reviews to clients.
Key Skills / Experience Required:
1. Building and maintaining client relationships.
2. Extensive cross-functional collaboration skills.
3. Effective soft skills and emotional intelligence facilitating effective written and verbal communication.
4. Comfortable presenting to clients both face-to-face and virtually.
5. Proficient in analysing, evaluating, and reporting data.
6. Proficient in Microsoft Office (including Excel and PowerPoint).
About QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centres, we deliver innovative and cutting-edge skills solutions to UK organisations.
What We'll Do For You!
Down Time:
Taking time for ourselves is important, which is why we offer benefits to support your health and wellbeing, including 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
Financial Support:
In addition to pension, group income protection, and life insurance, QA offers an annual pay review, access to employee discounts, season ticket loan, tech scheme, and employee referral scheme.
Personal Growth:
We support your development with QA authored courses in the latest technology, with 3 training days per year dedicated to this.
Our People:
We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from all backgrounds and support career growth for everyone. We are proud of our status as a Disability Confident employer and encourage applicants with disabilities to apply.
Next Steps:
Click the apply button and register on our QA website to complete our application form. For more information, contact me on LinkedIn or email Tim.Heaney@qa.com.
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