Are you passionate about delivering
exceptional service and creating memorable experiences for guests? Firmdale
Hotels invites you to become part of our award-winning team at the Haymarket
Hotel as a Receptionist.
Firmdale Hotels is renowned for
its vibrant, stylish properties located in the heart of London and New York.
Each of our hotels is unique, offering guests a blend of luxury, comfort, and
personalized service. We pride ourselves on fostering a positive, dynamic work
environment where employees are valued and opportunities for growth are
abundant.
As a Receptionist at the
Haymarket Hotel, you will be the first point of contact for our guests, setting
the tone for their entire stay. Your role is crucial in ensuring guests receive
a warm welcome and a seamless experience from check-in to check-out.
Responsibilities:
* Welcome and assist
guests with a friendly and professional demeanour.
* Efficiently manage
the check-in and check-out process, ensuring all guest needs are met.
* Handle bookings,
inquiries, and cancellations with accuracy and efficiency.
* Coordinate with
other departments to meet guests' needs and resolve any issues.
* Maintain a high
standard of accuracy in guest records and billing.
* Work closely with
the front office team to ensure smooth operations and exceptional service
delivery.
What you Need:
* Eager to work
collaboratively in a supportive team environment.
* Dedicated to
providing outstanding service and exceeding guest expectations.
* Possess warmth,
impeccable presentation, and excellent communication skills.
* Passionate about
accuracy and keen on maintaining high standards.
* Show enthusiasm for
hospitality and a genuine desire to create memorable guest experiences.
What
We Offer:
* Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you are
enthusiastic about hospitality and thrive in a fast-paced, dynamic environment,
we would love to hear from you. Join us at Haymarket Hotel and take the next
step in your hospitality career with Firmdale Hotels.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.