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This role is the face of Westcountry Group at our customers’ premises, repairing faults and servicing their dining furniture systems. The role includes regular inspections and troubleshooting visits, and providing technical support. The engineer will also be involved in installing new equipment and providing training to on-site users. Communicating effectively with customers, internal teams, and suppliers to coordinate service activities and resolve issues is a key part of the role.
Responsibilities
* Provide regular servicing to equipment, such as wall pockets and folding tables, to ensure compliance with PUWER (The Provision and Use of Work Equipment Regulations) 1998.
* Carry out routine maintenance work and respond to equipment faults.
* Diagnose breakdown problems.
* Fit new parts and ensure equipment is working correctly.
* Arrange for the procurement of fixtures, fittings, or components.
* Communicate with customers and the office team to ensure effective service delivery.
* Promptly follow up on service requests and provide customer feedback.
* Monitor equipment and machinery performance and develop preventative maintenance measures.
* Conduct quality assurance and safety checks on all equipment, keeping detailed records of all service activities, including maintenance logs, repair reports, and training materials.
* Deliver demonstrations to educate customers on safe and effective equipment use.
* Monitor and maintain an inventory of stock parts and supplies, reordering materials within lead times when needed.
Skills and Knowledge
* A valid driver’s license and willingness to travel and stay away from home.
* High attention to detail and concern with safety and compliance.
* The ability to handle multiple requests without being overwhelmed.
* The ability to remain professional under pressure.
* Strong work ethic and a growth mindset.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Primary and Secondary Education
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