JOB DESCRIPTION AKG Group UK Company: AKG (UK) EMPLOYMENT LTD Position Title: Centre Support Officer Job Level TBC Role Status: Full time Reports To: Business Manager Roles Reporting to this Position: Not applicable Primary Objective: We are seeking a dedicated and motivated Centre Support Officer join our team at AKG UK. This is a vital frontline role supporting jobseekers who face multiple barriers to employment. The successful candidate will deliver exceptional customer service, facilitate key program activities, and help individuals move closer to meaningful and sustainable employment. Key Relationships/Interactions Internal Internal Stakeholders within the AKG group for example: Quality and compliance Customer Excellence Centre Health and Safety and Facilities Employment Coaches Employer Services Team Business Manager Senior Management Team External Local Engagement and Employer Partnerships JCP External provision to support participants Participants DWP Key Responsibilities Deliver and facilitate a range of centre-based activities, including: CV writing workshops Job clubs Co ordinate Submissions to High volume Job opportunities working closely with our Employer service team Support Participant setting up on digital learning in our centre Learning hub Better Off Calculations (BOC) In-work support Post-programme follow-up Provide high-quality, empathetic customer service to all participants. Build and maintain positive relationships with jobseekers, colleagues, and external stakeholders. Offer tailored support and guidance to individuals facing complex employment challenges. Maintain accurate records, documentation, and site-related administrative tasks. Achieve and exceed performance targets related to participant engagement and outcomes. Collaborate across departments and with partner organisations to enhance service delivery. Step in for Centre Host when absence from the business. Essential/Desirable Skills, Knowledge and Experience Proven experience in a customer-facing or support role. Experience providing one-to-one support or coaching and positively influencing others personal or professional development. Experience in the employment and skills sector, delivering to performance targets, quality standards, and compliance measures (preferred). Strong interpersonal and communication skills, including the ability to motivate and inspire others. Ability to work independently and use initiative. Excellent organisational and time management skills, with the ability to manage multiple caseloads simultaneously. Empathetic, with the confidence to challenge and positively influence participants when needed. Tenacious approach to problem-solving and influencing outcomes. Good understanding of the local and regional labour market within one or more industries or sectors. Proficient in Microsoft Office and standard IT tools. Comfortable delivering group sessions and providing one-to-one support. Flexible as some out of hours working maybe required