Montcalm Mayfair
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Our flagship hotel is on the brink of a bold new era. Its
Grade II-listed building on the cusp of Park Lane has been sensitively
refreshed by architects Holland Harvey. Interiors are being rejuvenated by
Studio Mica and Studio Est. We have added a new signature restaurant helmed by
a world-famous chef, alongside a dapper lounge and bar. Communal areas,
bedrooms and suites have all been artfully redesigned; our spa and Grand
Ballroom will re-emerge as modern icons.
Conscious, cultured, characterful, and considerate, Montcalm
Mayfair is a five-star hotel set on a historic crescent that sits proudly at
the top of Park Lane, steps from Hyde Park and the West End, with a toe in
Marylebone, bringing a fresh, holistic hospitality approach to London luxury.
The respectful, sensitive full restoration includes a wellness space,
community-welcoming public spaces and a restaurant helmed by an
internationally-acclaimed chef.
Why Join Montcalm Collection
·
Competitive salary that reflects your
talent, contribution, and potential.
·
Generous holiday allowance, starting at
28 days (including bank holidays) and increasing with service—supporting your
life beyond work.
·
Paid birthday leave, so you can celebrate
your special day your way.
·
We celebrate life’s milestones with you,
offering generous gifts and financial support for special occasions such as
weddings and the arrival of a new baby.
·
Comprehensive wellbeing support,
including free access to our Employee Assistance Programme provided by
Hospitality Action, offering confidential support, wellbeing resources, and
free legal advice.
·
Tailored wellbeing experiences, from yoga
sessions and life coaching to wellbeing workshops designed to support both mind
and body.
·
Cashback healthcare plan, covering
dental, optical, physiotherapy, and alternative treatments—helping you stay at
your best.
·
Cycle to Work scheme, supporting a
healthier and more sustainable lifestyle.
·
Preferential gym membership rates,
helping you maintain your health and vitality.
·
Continuous learning and development
opportunities, from hands-on training to leadership
masterclasses—empowering your career growth.
·
Paid volunteering day, giving you the
opportunity to support a charity close to your heart.
·
Employee referral programme, rewarding
you for bringing great talent into our teams.
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Complimentary meals on duty in our team
restaurant.
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Exclusive room rate discounts across the
Montcalm Collection.
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International hotel discounts through
Marriott Bonvoy, giving you access to exceptional global experiences.
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City-wide discounts and perks, with
savings across retail, entertainment, essential services, fashion, and more.
·
Recognition programmes, including
vouchers and curated rewards that celebrate excellence and individuality.
·
Elegant annual celebrations and social events,
bringing our teams together to connect and celebrate in style.
Overview
As Events Supervisor, you will support the Events
Operations Manager in overseeing the day-to-day execution of events, ensuring
smooth operations, high-quality service delivery, and exceptional guest
experiences. This role involves supervising event staff, coordinating
logistics, and supporting the setup and breakdown of events. Your creativity,
leadership, and operational vision will be instrumental in establishing our Montcalm
Collection Hotels as a premier destination in London's vibrant dining scene.
Your role will also entail setting and reinforcing
operational standards, ensuring strict adherence to hygiene and safety
regulations for the utmost cleanliness and food safety. You'll help to build,
mentor, and motivate a team of culinary and service experts, fostering a
culture of excellence and collaboration where everyone strives for continuous
improvement.
Responsibilities
· Oversee
daily operations of the events department, including setup, execution, and
breakdown of corporate functions, weddings, conferences, and private dining
experiencing, ensuring smooth service throughout the events.
·
Assist the Event Operations Manager in managing
event schedules, shifting plans, and ensuring adequate team coverage for all
functions.
·
Monitor inventory levels of event-related
supplies and equipment and collaborate with catering and kitchen teams to
ensure timely availability of F&B items.
·
Event spaces maintain five-star standards in
terms of cleanliness, ambience and overall presentation.
·
Greet and engage with event hosts and
high-profile customers, ensuring their experience exceeds expectations from
arrival to departure.
·
Handle client and guest complaints and feedback
professionally, ensuring any issues are resolved swiftly and to the guest
satisfaction.
·
Train the events team on luxury service
standards, attention to detail and maintaining a welcoming atmosphere.
·
Assist in recruiting, training and developing
events operation team to uphold the high standards of establishment.
·
Conduct performance reviews and provide ongoing
coaching for the team.
·
Motivate team to deliver exceptional customer
service consistently.
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Assist in controlling costs and monitoring
event budgets, including staffing, supplies, and vendor coordination.
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Liaise with other departments to ensure
seamless service, particularly during service, special events and private
dining experiences.
·
Drive event promotions and packages that
deliver memorable experiences for our guests.
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Ensure all financial transactions related to
events are handled in a secure manner.
·
Promote teamwork and quality service through
daily communication and coordination with other departments.
·
Ensure that all event facilities and equipment
are cleaned, maintained, and properly stocked according to anticipated business
volume. Notify engineering immediately of any maintenance and repair needs.
·
Establish and achieve quality and guest
satisfaction goals. Respond in a courteous and prompt manner to all guest
questions, complaints and/or requests to ensure a high level of guest
satisfaction.
·
Solicit client feedback post-event to improve
service delivery and presentation quality.
·
Analyse guest and client insights to identify
and meet customer expectations and build on guest loyalty.
·
Interact with guests and clients to ensure
expectations are being met.
·
Ensure the security and proper storage of event-related
inventory and equipment and replenish supplies in a timely and efficient manner
while minimising waste.
·
Perform other duties as assigned, including
support for restaurant operations when required.
This job description sets
out the main responsibilities related to the role at Montcalm Collection. It is
not intended to be exhaustive, and duties may be varied from time to time as
required by management to meet the needs of the business.
Skills and Qualifications
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Passion for delivering exceptional event service with
memorable experiences to diverse clientele.
·
Comprehensive understanding of operations of events,
and industry best practices, with the ability to translate insights into
innovative event concepts and offerings.
·
Strong leadership and interpersonal skills, with
the ability to inspire and motivate teams, build strong relationships, and
foster a positive work environment.
·
Exceptional communication and organisational
skills, with the ability to effectively multitask, prioritize workload, and
adapt to changing priorities in a fast-paced environment.
· A degree
qualified, preferably in Hospitality.
· Minimum
2 years’ experience in a similar position ideally in 5 Star property
Hotel. With a track record of driving operational excellence and delivering
exceptional guest satisfaction.
Working Conditions
·
Physical demands such as being on the feet for
long periods of time and manual handling.
·
Flexible schedule, including evening, weekends
and bank holidays, as required by business needs.
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from
agencies or headhunters. Any CVs submitted for these roles without prior
agreement per role in writing from our Head of Human Resources, will be
considered the property of the company and will not be subject to agency fees.