Job overview
Are you passionate about patient quality, experience and involvement and do you have the drive, ambition and determination to lead our strategy for improvement in this area? If so, we are really keen to hear from you. We are looking for a special individual who has evidence of delivering what they say they will do and demonstrating impact. This is a key and exciting role, critical for our ambition to be outstanding in this field within an organisation with the desire and ingredients to continuously improve.
You will work across the organisation and will report directly to the Deputy Chief Nursing Officer and as such will deputise for them in all aspects of the portfolio hence a professional registration is essential. We commit to supporting you in your development and aspirations and encourage creativity, collaborative working and independence. You will be surrounded by a team of people with a collective vision to improve.
If this summary sounds like you and this role excites you as much as us, then we will be keen to hear from you. If you apply and are successfully shortlisted, we encourage further contact for a greater discussion and this can be made via Catherine Gregory.
Interviews are expected to be held end May, 2026
Main duties of the job
You will assume a leadership position promoting the patient quality, experience and involvement agenda. You will drive the delivery of our strategy engaging with vast amounts of internal and external stakeholders.
You will deputise for the Deputy Chief Nursing Officers in all aspects of the patient safety and experience portfolio
Working for our organisation
Our mission is to provide excellent care with compassion.
We have three equally important strategic aims – to provide outstanding healthcare to our local communities, to offer a range of high quality specialised services to patients in Lancashire and South Cumbria, and to drive innovation through world-class education, training and research.
We are constantly striving to improve, and working towards becoming an outstanding, high performing organisation.
Detailed job description and main responsibilities
·To assume a leadership role promoting the links between patient experience and involvement and staff experience at LTHTR.
1. To work in close conjunction with the Deputy Chief Nursing Officers deputising for them where and when necessary
2. To ensure that themes and trends from STAR are used to improve services for patients, service users and carers.
3. To identify opportunities to learn from good practice, promote, share and celebrate good practice
4. To identify any risk to patient safety that emerge from STAR and patient experience feedback and ensure actions are taken to address any risks.
5. To develop the Trust’s approach to measuring and improving patients, service users and carers experience and engagement.
6. To identify quality improvement opportunities relating to patients, service users and carers experience and engagement and ensure delivery of these quality improvements.
7. To identify and disseminate learning that will promote positive experiences and improve service quality in relation to patients, service users and carers experience.
8. Engage with and involve patients, service users and carers in all aspects of quality and service improvement.
9. Ensure that the patient experience and involvement strategy is updated with involvement of relevant stakeholders and ensure progress against the strategy is monitored and actions delivered.
10. Be a key member of the nursing, midwifery and AHP leadership team to focus on the delivery of high quality care through the development of inpatient, outpatient adult and children’s services within LTHTR and wider community.
11. Undertake a key role in optimising the patients experience and outcomes of care through the development and implementation of care pathways, service redesign, new roles and new ways of working both within LTHTR and across community services.
12. Ensure the links between patient experience and workforce experience are recognised and actions taken with the workforce team to link the two with the formulation and delivery of the workforce development programmes.
13. Ensure actions are taken in response to complaints that cross divisions and services, ensuring the patient experience and learning is evidenced through all services within the organisation.
14. To ensure that complaints are responded to as per Trust policy
15. Contribute to the delivery of and reporting of the Trust quality account.
16. Work with the continuous improvement team to evidence improvements in patient experience through every improvement opportunity.
17. Engage with the continuous improvement team to deliver against the Always Safety First strategy.
18. Ensure patients are engaged at every service, specialty and department level, routinely as part of good governance.
19. To give expert professional advice on a range of issues to the Safety and Quality Committee. To include statutory and regulatory nursing and midwifery requirements giving assurance and taking responsibility for their delivery.
You will need a NMC or HCPC professional registration and an ability to build effective relationships, working in partnership with
Person specification
EDUCATION AND QUALIFICATIONS
Essential criteria
20. Registered Nurse, Midwife or AHP
21. Educated to Masters level or equivalent experience
22. Recent senior management experience
Desirable criteria
23. Experience of developing and implementing alternative models of care
24. Experience of working / linking with CCG’s and academic organisations
25. Operational experience
26. Professionally trained managerially either via a recognised management qualification or a recognised professional development programme.
KNOWLEDGE, TRAINING & EXPERIENCE
Essential criteria
27. Experience at a senior level of managing complex services in a changing environment
28. Experience of working in or alongside critical care environments
29. Project management experience
30. Strategy development and Implementation
31. Proven experience of quality improvement and clinical governance
32. Ability to demonstrate a thorough understanding of current NHS policy
33. Understanding the role of research and development activities and clinical effectiveness as a whole within the department
Desirable criteria
34. Evidence of assuming a lead role in paediatric nursing practice, including policy development and implementation
35. Experience of working with Strategic clinical networks
36. Knowledge of research methodology