Associate Director – Property Management
Our client, a leading and rapidly growing residential property management business, is seeking an experienced Associate Director to join their senior leadership team.
This is an exciting opportunity for a highly motivated property professional to take ownership of operational service delivery across a substantial residential portfolio, whilst leading and developing high-performing property management teams.
The successful candidate will play a pivotal role in driving operational excellence, client satisfaction, compliance, and business improvement initiatives across a diverse portfolio of developments throughout London.
* London (Hybrid Working)
* Competitive salary DOE
Working Pattern
* 1 day per week working from the Head Office
* 1 day per week working from home
* 3 days per week visiting developments across London
* Monday to Friday, 9:00am – 5:30pm
Key Responsibilities
Operational Leadership
* Lead and oversee the day-to-day operational delivery across a residential property portfolio.
* Work closely with senior stakeholders across finance, compliance, technology, and support functions.
* Develop and implement operational strategies to enhance service delivery and customer satisfaction.
* Ensure service levels are achieved through effective monitoring of response times, resolution times, and customer feedback.
* Support the mobilisation of new developments and management contracts.
Compliance & Risk Management
* Oversee all health & safety, compliance, and risk management activities across the portfolio.
* Ensure statutory inspections, planned preventative maintenance (PPM) programmes, and remedial actions are completed within required timescales.
* Monitor compliance performance and implement improvements where required.
* Maintain robust audit trails and operational records.
* Lead, mentor, and develop Property Managers and wider operational teams.
* Conduct regular performance reviews and one-to-one meetings.
* Identify training and development needs and support career progression.
* Drive accountability and ensure service standards and KPIs are consistently achieved.
Client Relationship Management
* Build and maintain strong relationships with clients, stakeholders, residents, and contractors.
* Act as a senior escalation point for complex operational matters.
* Deliver exceptional customer service and ensure a customer‑centric culture is embedded throughout the team.
* Attend client meetings and present operational performance reports.
* Work alongside the finance team to support budgeting and financial planning.
* Review and monitor service charge budgets and expenditure.
* Support year-end accounting processes and financial reporting.
* Assist with void cost modelling and portfolio forecasting.
* Ensure financial processes and reporting obligations are completed accurately and on time.
* Review and enhance operational processes and procedures.
* Develop and implement standard operating procedures (SOPs).
* Drive innovation, efficiency, and service improvements across the business.
* Contribute to wider strategic business initiatives and growth plans.
Key Performance Indicators
Success in this role will be measured against:
* Client satisfaction
* Team development and retention
* Compliance performanceOutstanding PPMs and remedial actions
* Budget and reporting delivery
* Response and resolution times
* Operational efficiency and process improvement
About You
To be successful in this role, you will have:
* Significant experience within residential block management or property management.
* Previous experience managing and developing operational teams.
* Strong understanding of health & safety and compliance requirements within residential property management.
* Experience overseeing service charge budgets and working alongside finance teams.
* Excellent stakeholder management and client‑facing skills.
* Strong organisational and leadership abilities.
* A proactive and solutions‑focused approach.
* Excellent communication and relationship‑building skills.
* A full UK driving licence is desirable.
What’s On Offer
* Competitive salary depending on experience
* Senior leadership position with significant influence
* Opportunity to shape operational strategy and business growth
* Professional development and career progression opportunities
* Collaborative and supportive working environment
If you’re an experienced senior property management professional looking to take the next step in your career, we’d love to hear from you.
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