Helpdesk & Contract Support Administrator – Facilities Management
Location: St Albans
Salary: c£30,000 + 25 days holiday
Sector: Total Facilities Management (TFM) | Customer Service | Administration
About the Company
Join a leading Total Facilities Management (TFM) service provider operating nationwide. Our client portfolio spans multiple sectors, including blue-chip organisations, delivering exceptional hard and soft FM services across the UK.
The Role
We are seeking a Helpdesk & Contract Support Administrator to join a collaborative team in St Albans. This is a fast-paced, customer-focused role combining helpdesk coordination and contract support administration.
Key Responsibilities:
* Act as the first point of contact for incoming calls and client queries.
* Allocate jobs to engineers and update the CAFM system (IFM).
* Raise and validate Purchase Orders (POs).
* Ensure accuracy of job details and documentation.
* Gain exposure to finance processes (training provided).
* Support the wider team with operational tasks.
What We Offer
* Collaborative team culture – everyone supports each other.
* Regular training and development (finance & operations).
* Monthly team socials and quarterly back-to-basics training.
* Mentoring and site visits to understand FM operations.
* A manager who values recognition and rewards success.
About You
We’re looking for someone with:
* Customer service experience and strong communication skills.
* Good IT and computer literacy.
* A proactive, enthusiastic personality with a natural curiosity.
* Ability to represent the business professionally in client-facing situations.
* Previous FM experience is not required – training is provided!
Keywords
Facilities Management, FM, Total Facilities Management, Helpdesk, Contract Support, Administrator, CAFM, IFM, Purchase Orders, Customer Service, Client Liaison, Office Support, St Albans Jobs, Administration Jobs, Building Services, Engineering Support, Blue Chip Clients, Hard Services, Soft Services