Overview
REFY are seeking an Assistant Business Manager to join our team within the beauty department at Selfridges, Birmingham.
Department: Retail
Employment Type: Full Time
Location: Birmingham
Description: REFY are seeking an Assistant Business Manager to join our team within the beauty department at Selfridges, Birmingham. In this role, you will play a key role in bringing the REFY brand to life for both customers and employees, supporting the achievement of sales objectives and delivering exceptional customer service. You will assist in executing management’s strategic vision while maintaining the highest standards throughout the customer journey. You will contribute to the management, training, and development of your team, prioritizing customer relationships and experiences in all your initiatives.
Responsibilities
* Operational Leadership: Oversee daily store operations, ensuring a seamless and exceptional customer experience that resonates with our community.
* Support the implementation and maintenance of REFY’s retail standards and practices that drive operational efficiency and brand consistency.
* Analyse sales data and customer feedback to inform strategies that enhance store performance and customer satisfaction.
* Help build and maintain strong partnerships with retailers and stakeholders to enhance REFY’s retail presence.
* Sales and Performance Management: Support sales growth by assisting in the development of strategic initiatives to meet and exceed sales targets and KPIs.
* Collaborate with the team to set individual and collective sales goals.
* Monitor inventory levels and coordinate with stock team to ensure optimal product availability.
* Customer Engagement And Experience: Cultivate strong relationships with customers, creating a welcoming engagement counter environment.
* Assist in the development and execution of in-store events and promotions that align with REFY’s brand and resonate with customers.
* Address customer inquiries and resolve issues promptly, ensuring high-quality service and satisfaction.
* Team Development and Coaching: Participate in the recruitment, training, and mentoring of team members, instilling REFY’s core values and standards in all aspects of their work.
* Foster a collaborative and positive team culture, encouraging open communication and mutual support.
* Support regular performance evaluations and provide constructive feedback to support individual and team development.
Skills, Knowledge And Experience
* 1+ years experience in a management role in the retail industry
* Demonstrated expertise in managing, coaching and developing a team
* Excellent interpersonal skills and ability to connect with diverse customers and team members
* A passion for the beauty industry and luxury retail environments
* Demonstrated success in driving individual and team sales targets and KPIs
* Experience in inventory management and visual merchandising
* Availability for a flexible schedule, including weekends
* Skilled at engaging with all management levels and fostering collaborative, positive business relationships.
Our Benefits Package
* Holiday Allowance: 33 days annually.
* Commission Structure: Rewarding performance-based incentives.
* Professional Development: Visits to HQ for education and growth opportunities.
* Family Leave: Enhanced support for new parents.
* REFY Product Perks: Monthly allowance + exclusive discounts.
* Regular Social Events: Team-Building days and seasonal parties.
* Vitality Health Insurance: Health coverage with added benefits.
* Annual Wellness Allowance: A yearly allowance to support your health and wellbeing.
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