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Customer Service Agent
Reference: JUL20256848
Expiry date: 2025-08-27 14:38:00.000
Location: Leeds
Benefits: A superb range of benefits
Position: Customer Service Advisor
This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists at our increasingly busy site.
As part of a team of specialist Customer Service Advisors, you are the face of our Bodyshops. You will be responsible for booking customer cars for repair/attention, preparing job cards, and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and handle financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. A full UK Manual Driving Licence is required.
As the first point of contact, you will liaise directly with the customer, the bodyshop, and third parties to ensure an excellent customer experience.
Why choose FMG RS?
We offer a fantastic basic salary and more. Some of our popular benefits include (but aren’t limited to):
* Uncapped monthly bonus schemes and guaranteed average bonus during holidays
* Starting with 23 days annual leave, plus public holidays and an extra day off for your birthday
* Free life assurance (x2 your basic salary)
* Exclusive vehicle-leasing schemes for colleagues
* Pension & save-as-you-earn share scheme
* A Benefits App with retailer discounts and cashback deals
* Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental, and Travel Insurance
* Wagestream App for financial control over your pay, discounts, and access to financial coaching
* Part of ZIGUP, a leading provider of mobility solutions, offering volume, variety, and security
* Reward opportunities through customer volume and bonus schemes
* Investment in your development and career progression
* Growing industry presence with investments in EV capabilities, workshops, and training centres
Join the FMG RS family
With the best people in the industry, we believe no one else can do what we do as well as us. So, what are you waiting for?
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
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