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Operations manager

Milton Keynes
Spectrum Search
Operations manager
Posted: 2 August
Offer description

Direct message the job poster from Spectrum Search

We are seeking an experienced and proactive Operations Manager to join a professional services firm operating within the consulting sector. This is a key role responsible for overseeing day-to-day business operations, managing third-party service providers, and ensuring smooth internal processes across HR, Finance, IT, and Legal support functions.

Key Responsibilities

Operational Leadership

* Lead and continuously improve internal operations to ensure efficiency, scalability, and compliance.
* Serve as the central point of contact for all operational queries and issues.
* Support the coordination and delivery of onboarding, offboarding, and internal initiatives across departments.

Vendor and Services Oversight

* Manage external service providers across HR, Payroll, IT, and Legal, ensuring performance aligns with service level agreements.
* Oversee vendor contracts, performance reviews, and any escalation or resolution processes.

Governance & Compliance

* Maintain and enhance internal policies and procedures, ensuring compliance through training, communication, and monitoring.
* Support compliance with data protection regulations including GDPR.
* Lead audit readiness and compliance activities for certifications such as ISO9001 and Cyber Essentials.

People & Resource Operations

* Partner with internal teams to support onboarding, contractor management, and workforce engagement.
* Contribute to staff communication efforts and employee wellbeing programmes.

Finance & Procurement Support

* Work alongside the finance function to support budgeting, procurement, and invoice processes.
* Manage procurement of tools, platforms, and operational supplies in accordance with policy.
* Drive operational improvements, cost savings, and process efficiency.
* Lead or contribute to internal system upgrades, process automation, and reporting enhancements.

Skills & Experience

* At least 5 years’ experience in a similar operations or business support role, ideally within a consulting or professional services environment.
* Strong organisational and project management skills.
* Confident managing third-party vendors and partners.
* Excellent communication and cross-functional collaboration skills.
* Hands-on problem solver with a proactive mindset.
* Working knowledge of UK employment practices and business operations.
* Experience working within an SME or fast-paced professional environment.
* Understanding of consultancy operations.
* Familiarity with HRIS, finance systems, or operational management tools.
* Knowledge of GDPR, Health & Safety, ISO9001, and Cyber Essentials frameworks.


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Other
* Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Spectrum Search by 2x

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