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Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West. Today, Oscars Group is one of Australia’s largest privately owned hospitality groups, boasting an ever-expanding portfolio of over 45 venues across NSW, QLD and VIC. Our portfolio includes accommodation hotels, award-winning pubs and gaming venues, conference and event centres, premium restaurants, chartered vessels, and both commercial and residential developments.
About the Venue:
Overlooking Sydney’s stunning Botany Bay, Novotel Sydney Brighton Beach is a 4.5-star beachfront hotel currently undergoing a major transformation. With upgraded guest rooms, stylish event spaces, and exciting new dining concepts on the way, the hotel is being positioned as one of NSW’s top resort-style destinations.
About the Role:
We are currently hiring for two key roles within our Front Office team:
A hands-on leadership role for an experienced hospitality professional ready to oversee daily operations and mentor the team. You'll support the Rooms Division Manager in achieving service, operational, and financial goals.
A development opportunity ideal for those with front office or guest services experience looking to step into a leadership pathway. You'll take charge of shifts, support colleagues, and help drive exceptional guest experiences across the board.
Key Responsibilities:
• Support, guide, and motivate the front office team to consistently deliver outstanding service
• Ensure efficient and accurate check-in, check-out, and reservation procedures
• Respond to guest queries and issues in a professional, solutions-focused manner
• Communicate with housekeeping, maintenance, and F&B teams to coordinate guest needs
• Maintain front office procedures, including cash handling and end-of-day auditing
• Coach and train new team members in line with brand and service standards
• Contribute to rosters and shift coverage based on business demands
• Uphold workplace safety and hygiene requirements
• Be a role model for exceptional guest interaction, service recovery, and attention to detail
Note: Supervisor applicants will take on a greater focus on team development, strategic planning, and department-level decision-making. There will be opportunities to be trained as a Duty Manager and further develop leadership skills.
About You:
• Previous experience in a hotel front office or guest services role
• Supervisory or team-leading experience highly regarded (especially for Supervisor role)
• Strong communication, conflict resolution, and multitasking skills
• Guest-focused with a polished, professional presentation
• Confident using front office systems (Opera experience is a plus)
• Flexible availability for rotating rosters, including nights and weekends
• A positive, can-do attitude with a desire to grow in hospitality leadership
• FREE onsite parking during your shifts
• Accor Hotels discounted room rates
• Discounts on food & beverage across all Oscars Group venues
• Internal training & online learning resources
• Career progression opportunities across 45+ Oscars Group venues
• Employee Assistance Program (EAP)
• Reward & recognition programs
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Front Office Supervisor? How many years of people management experience do you have? Which of the following property management systems (PMS) do you have experience with? What's your expected annual base salary? How many years' experience do you have as a Front Office Team Leader? How many years' experience do you have as a Hotel Guest Service Agent?
Hospitality & Tourism 1,001-5,000 employees
Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney’s Inner West. Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.
Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.
Oscars Group, founded in 1986 and owned by the Gravanis family, started with a single pub in Sydney’s Inner West. Over three decades, we've expanded into a leading privately-owned hospitality group with 46 assets and growing across NSW, Queensland, and Victoria. Our diverse portfolio includes hotels, pubs, bars, restaurants, accommodation, gaming, events, and chartered vessels.
Renowned for unique atmospheres, quality offerings, and exceptional service, Oscars Group is committed to excellence, innovation, and community engagement. Each venue upholds the highest standards, ensuring our reputation as a trusted and respected leader in the industry.
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