Our client based in Woking are seeking a Customer Service Advisor to join their busy team! You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills, who enjoys a fast-paced environment!
Duties:
Handle inbound calls from existing customers
Building rapport with customers over the phone
Troubleshooting technical issues
Manage customer complaints when required
Update CRM system on a daily basis
Handle calls as quickly and efficiently as possible Experience:
Excellent communication skills, both written and verbal
Strong attention to detail
Previous phone-based customer service experience
Experience using a CRM software would be advantageous
Positive attitude with customers and colleaguesPlease apply for a chance to be considered