Account Manager - Sutton Coldfield
We have a fantastic opportunity for a new role as Regional Account Manager to work in our dynamic Sales team at The Belfry, England's leading Hotel and Resort, who recently won the miaList Best Sales and Marketing Team, a testament to their excellent customer relationships and results-driven work ethic. We have an exciting year ahead at The Belfry, with hosting The British Masters in August 2024, and continuing with the extensive investment to the Resort.
The Belfry has 320 bedrooms, 22 function rooms. 2 Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for...golf.
About the Role
As an Account Manager, you will play a vital role in representing all areas of our renowned resort and be part of the launch of exciting expansion. You will primarily manage the local corporate and agency accounts, along with local business partners. This resort based role comes with a competitive salary, as well as car allowance and annual bonus scheme.
Key responsibilities include:
Manage an existing local account portfolio of both corporate and agents
Actively prospect for new business opportunities within the defined customer segment, aligned with The Belfry's business plan
Drive revenue growth, and win additional events from all segments at The Belfry,. Supporting the conversion of sales leads through effective communication, conduct site visits, and provide exceptional customer service.
Actively promote The Belfry through participation at industry exhibitions, client events, local networking opportunities, and familiarisation visits.
Identifying and seizing opportunities for profit, client value creation, and innovative solutions.
Provide support and collaborate with the on-site Events Team.
About you
At The Belfry, we are committed to your professional growth and success. The ideal candidate for this role will have a proven track record in hotel sales & account management with a minimum of 2 years sales experience within the hotel industry. Be able to demonstrate success in developing and maintaining client relationships. Working within a large sales team, you will be a collaborative and supportive team player, with the ability to bring positivity and energy to help continue the team's success.
In addition, you will have:
Familiarity with industry exhibitions, networking events, and client engagement.
Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders.
The ability to conduct effective resort visits, understanding and addressing client requirements.
Experience in utilising relevant software and systems such as Sales Force and Delphi and Opera.
The ability to represent the company at industry associations and events.
A passion for achieving targets and exceeding expectations.
Strong analytical skills to evaluate performance, identify areas for improvement, and develop effective strategies.
The ability to manage a portfolio of accounts, drive revenue growth, and maximise profitability.
Knowledge of venues within the UK with whom the Resort competes.
Belfry Benefits
Wellness
Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
Team social events throughout the year
Belfry-wide wellness programme with external speakers, focusing on 'mind, body & soul'
The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
Wage stream access to all employees - track earnings, saving accounts, and access to wages when you want
Healthcare schemes: life assurance, 24-hour GP, health cash-plans
Employee Assistance Programme
The Belfry is committed to the Hotelier's Charter, demonstrating our commitment to our people
Showing some appreciation
Long service awards
Additional paid holiday for long service
Reward Vouchers
Free meals on shift in our canteen
Annual Belfry awards
Team appreciation events
Fantastic resort discounts across restaurants, bars, retail, and golf
Bed & Breakfast from 35 per room
Free staff parking
Subsidised taxi service for those who don't drive
Live-in accommodation for up to 3 months
Relocation bonuses
Learning & Development
Excellent training and career opportunities
Internal career pathways programmes
Access to The Belfry Campus Learning
Commitment to developing our team through apprenticeship programmes
Making a difference
Belfry ESG committee, dedicated to delivering an environmentally sustainable business
Supporting industry, local and national charities
Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes